Category Archives: Case Study

How Can the Nokia Blogger Review Program Become Even Better?

Saurabh Garg sent me an e-mail today to share his experience with the Nokia blogger review program.

Saurabh has some interesting thoughts on the why and how of blogger review programs, including why Nokia might want to ship out Euro 500 phones to little read bloggers halfway across the world.

I wrote a how-to guide to blogger review programs sometime back and included Nokia as one of the case studies (see Nokia N Series blogger review program). Although Nokia seems to have changed their PR agency since then (why?), the new Nokia blogger review program is essentially the same as the N Series blogger review program.

While Nokia’s blogger review program is great, it would become even better if the website becomes the hub for all social media conversation about Nokia. For instance, I own a Nokia E71, have written a (positive) review on it, and even started a daily vidcast using it. A little link love from Nokia might encourage me to continue to blog about my Nokia E71.

What do you think? Should blogger review programs be ‘push only’ programs or use a mix of both ‘pull and push’ tactics?

How Not To Run A Blogger Relations Program

Quick Summary: Indian public relations firm Good Relations provides me the perfect case study of how not to run a blogger relations program.

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There’s a wealth of good advice available on how to run a blogger relations program — see Guy Kawasaki, Michael Arrington, Lee Odden, Emergence Media (PDF), Brian Solis (PDF), Shift Communications (PDF), Rohit Bhargava (PDF) and Vocus (PDF) to start with — so, I’m wondering why would public relations firm Good Relations send me an e-mail like this –

From: PR-Agent-Name (pr-agent-name@gri.co.in)
Date: Mon, Mar 31, 2008 at 1:25 PM
Subject: Entrepreneur-Name unveils his second entrepreneurial venture Startup-Name.com
To: PR-Agent-Name (pr-agent-name@gri.co.in)

Greetings:

Please find below press release on Startup-Name.com, a second entrepreneurial venture of Entrepreneur-Name. It will be great if you can review the website and write your personal experience.

Should you be interested in interacting with Entrepreneur-Name, please do not hesitate to contact me.

Thank you

Regards,

PR-Agent-Name

Account Manager
Good Relations (India) Pvt Ltd

I typically receive 2-3 pitches for startups every week, but they are usually from someone in the startup team itself, and very different from the pitch above.

Next Big Thing: Social Media Outsourcing (SMO) (Part 2 of 2)

Quick Summary: Read a soon-to-be-real scenario featuring imaginary Indian Social Media Outsourcing (SMO) company BuzzPundit to understand why SMO will be the next big business opportunity for India after BPO and KPO.

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If you found it difficult to believe my assertion that social media outsourcing (SMO) will be the next big business opportunity for India, let me present a soon-to-be-real scenario featuring imaginary Indian SMO company BuzzPundit.

Imagine a sprawling corporate campus on the outskirts of a large Indian metro (take your pick from Bangalore, Chennai, Hyderabad, Gurgaon or Pune). Imagine 10000 twenty-something Indians sitting in front of their computer screens. If you must, think of a call center. Except that these twenty-somethings are not making call after call to customers in the US; they are reading articles, posts and comments and tagging them, or responding to them.

Welcome to BuzzPundit. You are at the corporate campus of one of India’s many social media outsourcing (SMO) companies.

My Twitter Direct Message Retweet Bug Meme

Quick Summary: My Twitter Direct Message Retweet Bug Meme is shaping up into an interesting social media experiment.

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Here’s a quick background and description of my Twitter Direct Message Retweet Bug Meme —

@twilightfairy & @shweta have been having fun with my Twitter direct message retweet bug. (link)

Basically, if you send me a direct message on Twitter, it gets re-tweeted as my own message because of a Twitter bug. (link)

I have requested Twitter to fix it, but they haven’t come around to it yet. Guess they have bigger problems to fix. (link)

While Twitter finds time to fix my direct message retweet bug, let’s have a little fun with it. (link)

If you want your message to be retweeted to my 450+ Twitter followers, send it to me as a direct message. (link)

What fun! To have even more fun with my direct retweet meme, ask your followers to send a direct message to me. ;-) (link)

Here are the conversations that my Twitter Direct Message Retweet Bug Meme has generated so far –

The Xeta Shootout Contest: Win an Indica V2 Xeta

Quick Summary: Read about The Xeta Shootout Contest, where you can make your own Xeta TV commercial in a video or storyboard format and win an Indica V2 Xeta.

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Winning a car is now as easy as 1-2-3.

The Xeta Shootout Contest

Step 1. Visit the Xeta Shootout Contest and watch the Indica V2 Xeta television commercial.

Step 2. Create your own Xeta TVC in the form of a video or a storyboard.

Step 3. Upload your entry on the contest website.

The best entry will win an Indica V2 Xeta.

You can also watch the entries submitted by others and comment on them, participate in a slogan contest on the message board, or tell your friends about the contest.

The Xeta Shootout Contest

The Xeta Shootout Contest

If you are wondering why I’m promoting The Xeta Shootout Contest on my blog, this is what I do in my Indica Brand Manager avatar, when I’m not blogging about being the next marketing guru.

Nike Helps Customers Create Cultural Currency With Nike+

Quick Summary: Read about how Nike is helping customers create their own cultural currency with Nike+.

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The Economics of Free

In an earlier post, I wrote about the ‘economics of free’

Free content -> Attention -> Free product -> Lock-in -> Paid bundled services -> $$$

The Economics of Free

The ‘Free content -> Free product -> Paid bundled services’ model is an extreme example of a trend we have been seeing for a while now — marketers bundling services with basically undifferentiated products in order to build a differentiation.

Free Content Can Convert Brands Into Cultural Currency

Take Nike as an example.

In spite of all the technology that supposedly goes inside a typical sports shoe, if you take away the logos, it’s almost impossible to differentiate between a Nike, a Reebok and an Adidas (or Puma or New Balance or…) shoe. So, Nike/ Reebok/ Adidas have instead focused on differentiating themselves by converting their brands into cultural currency. We have started talking about marketers becoming publishers and using free content to grab attention only now, but Nike/ Reebok/ Adidas have been doing it for decades. What’s more, it has worked out brilliantly for the sports shoe industry — even non-athletic types like yours truly have four pair of sports shoes — one for jogging, one for trekking, one for cross-training and one for tennis.