Marketing, Noteworthy, Social Media

Seven Social Technology Firms I Admire

Comments 23 September 2009

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Here is a short list of seven social technology firms I admire. Each firm listed here is in a category of its own — social business design, emerging technology consulting, enterprise 2.0 consulting, social media marketing, word of mouth marketing, technology consulting and interactive advertising — but they are listed here together because I want to learn something from each one of them.

I have earlier written about the difference between “social media + marketing” and “social + business strategy” (see the 20:20 Social Position Paper on Social Business Strategy). I have also earlier listed Indian social media agencies under six distinct categories. My understanding of the international social media agency landscape is still evolving, but you can expect a similar categorization soon.

So, here are the seven social technology firms I admire –

- Altimeter Group: For putting together the great team, the Altimeter Wiki and the ENGAGEMENTdb report.

- Dachis Group: For putting together the great team, coining the “social business design” label, and buying Headshift.

- Headshift: For building a strong enterprise 2.0 services practice.

- Gaspedal: For creating the Social Media Business Council.

- Beeline Labs: For the thought-provoking Tribalization of Business report on branded communities.

- Sapient: For building a strong practice at the intersection of technology consulting and digital marketing.

- Razorfish: For being at the cutting edge of design and technology and for the thought-provoking Fluent report.

Here are some other firms that I am watching: Ant’s Eye View, Forum One Networks, New Marketing Labs, Social Media Group, Ignite, Powered, Allyis, Customware, Blinkit, NextModernity, Made By Many.

The McKinsey Business Technology Office is also getting into the social technology game with its global survey on how businesses are using web 2.0 technologies.

Rachel Happe and Jason Keath have also made similar lists recently and the Altimeter wiki lists social media consultants, social media agencies and interactive agencies.

I am still searching for more social technology firms who approach the intersection of social technologies and business strategy from a strategic perspective. I’m specifically looking for firms that go beyond conversational marketing, and focus on creating large community platforms and collaboration programs, both inside and outside the organization. Do let me know in the comments who I have missed.

Related posts:

  1. From Social Media Marketing to Social Business Strategy
  2. Dachis Group’s David Armano on Social Business by Design
  3. Position Paper: The 20:20 Social Approach to Social Business Strategy
  4. Decoding Social Media Marketing and Social Business Strategy
  5. Social Media Strategy is Business Strategy Plus Technology Plus Sociology

Author

Gaurav Mishra

Gaurav Mishra - who has written 746 posts on Gauravonomics Blog on Social Media and Social Change.

As CEO of 2020 Social, I build and nurture online communities for Indian and international clients, connect their customers, partners and employees, and help them achieve their business objectives. Ask us how we can help you.

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  • Interesting list !

    What is amazing to know is that there are so many different firms :-)

    Check out Watson Wyatt - the HR consulting firm which is getting into the game from a workforce communication perspective

    http://www.watsonwyatt.com/us/news/press.asp?ID...

    However I think communication is just the tip of the iceberg :-)
  • @gautamghosh: Yes, communication is just the tip of the social media iceberg. :-)
  • Your readers and yourself may find the following useful:

    A Wiki of #Social_Media #Monitoring Solutions: http://bit.ly/ImUYa

    Best,
    Alexander
    www.twitter.com/aainslie
  • Hi Gaurav -

    Thanks for the link to our list - there are indeed a lot of interesting firms emerging - both on the PR/Marketing side and on the business management side. I think it's critical as the information revolution started 15 years ago or so is finally pushing real structural changes to the way we do business. Just like the hyperlink dramatically changed the categorization of information, social technologies are changing how people organize themselves and their work.

    It's a fun time to be working in this area but it can also be pretty disruptive and anxiety producing.
  • @Rachel: Yes, these are exciting times indeed. :-)
  • Interesting article Gaurav.
    Glad your keen research is on again..

    Regards
  • Hi Gaurav,

    Impact Interactions has been helping enterprise level organization such as Cisco, SAP, Intel, NetApp, and many others utilize social media technologies to further specific business objectives since 2003. Our methodology is grounded in using metrics and data to drive decisions. To help our clients we offer consulting, execution (facilitation & moderation), social media monitoring, web analytics and reporting, as well as project management services.

    We've helped Cisco scale its customer support channel and reduce costs through our work with Networking Professionals Community (NetPro). We've helped NetApp, Cisco, and SAP broaden their marketing reach using multiple strategies using both communities and social media tools. We help SAP understand how using PPC campaigns can drive stronger lead quality and reduce cycle times when integrated with social media. We've built ROI frameworks and analyses for Cisco, NetApp, SAP, and AARP which all tie back to their specific business objectives in using social media.

    Lastly, we help our clients understand what is going on in the social media world when it comes to their reputation and brands by performing social media monitoring. This gives our clients the full picture and enough data to adjust their strategies using proven tactics.

    If you'd like to learn more, I encourage you to visit our web site. We may be the quiet company out there, but our clients' results speak for themselves.

    Regards,
    Mike Rowland
    President
  • @Mike: My good wishes for the good work you are doing at Impact Interactions.
  • Gaurav - we are honored that you included our company, Powered, in the list of companies you are watching. If you'd ever like a deeper dive on our services, platform and content capabilities, let me know and I'll be happy to have a conversation.

    Best,
    Aaron | @AaronStrout
    CMO, Powered
  • @aaronstrout: It seems that @evansdave & you are already in touch.
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Gaurav Mishra
I build and nurture online communities as CEO of 2020 Social. In my previous avatars, I have studied at IIM Bangalore, held senior marketing roles at the Tata Group, taught social media at Georgetown University as the 2008-09 Yahoo! Fellow, and co-founded Vote Report India. You can contact me at gauravonomics@gmail.com or +91-9999856940.

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