Tagged: Internet RSS

  • Gaurav Mishra 12:10 am on March 15, 2010 Permalink | Reply
    Tags: , , , , , , , , , Freedom Fone, Frontline SMS, , , Internet, , , Osama Manzar, ,   

    Two Paradigms of Digital Activism: Empowering With Information Versus Engaging With Inspiration 

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    At the recent e-STAS Symposium on Technologies for Social Action, it became evident to me that there are two dramatically different paradigms of digital activism: empowering with information and engaging with inspiration.

    In the first paradigm of digital activism, you work with a disadvantaged group that suffers from limited access to even the most basic information and tools for self-expression. So, you use simple-to-use digital devices like Nokia mobile phones and Flip video cameras and simple-to-use digital technologies like text messages and online video to enable them to access basic information and share their own stories. Frontline SMS, Ushahidi, Freedom Fone and Video Volunteers are good examples of the ‘empowering with information’ paradigm of digital activism.

    In the second paradigm of digital activism, you work with a group that is anything but disadvantaged. This group is at ease with using always on internet and mobile devices, both for instantaneous access to information and for self-expression and social interaction. Here, the digital activist isn’t trying to solve a crisis of capability, but a crisis of caring. Here, the aim is not to empower with information, but to engage with inspiration. Move On and iJanaagraha are examples of the ‘engaging with inspiration’ paradigm of digital activism.

    Usually people associate the ‘empowering with information’ paradigm of digital activism with emerging Asia and Africa and the ‘engaging with inspiration’ paradigm of digital activism with affluent North America and Europe.

    At e-STAS, it became evident to me that these two worlds coexist in India. First, Osama Manzar talked about empowering 1.2 billion Indians by giving them access to information and a voice to tell their own stories firsthand. In the next session, I talked about inspiring 50 million young, urban, educated, connected Indians to use their already influential voices as engaged citizens, not only as consumers.

    At e-STAS, it also became evident to me that activists who look at the world through the ‘empowering with information’ lens often limit themselves to using digital technologies to create and share content, while activists who look at the world through the ‘engaging with inspiration’ lens use content as the starting point to leverage the conversation, collaboration, community and collective intelligence layers of digital (social) technologies. So, the video of the 21 year old widow in rural Africa becomes the starting point of a campaign to end war, or a community that helps her collect enough money to buy a cow.

    The point here is not that one paradigm is more important than the other; the point is that both paradigms co-exist, in more contexts than we think they do.

    So, if you are an activist, think about whether you operate from the ‘empowering with information’ or ‘engaging with inspiration’ paradigm and ask yourself how your cause can benefit from both.

     
  • Gaurav Mishra 12:29 am on January 23, 2010 Permalink | Reply
    Tags: , , Internet, , ,   

    Agencyfaqs Cover Story on Indian Newspapers and the Internet 

    I was quoted recently in an Agencyfaqs cover story on whether Indian newspapers are losing out on the web.

    afaqs newspapers internet 1

    afaqs newspapers internet 2

    afaqs newspapers internet 3

    I have earlier written about noteworthy social media initiatives from Indian news and media companies. Here’s my take on why we haven’t seen more such initiatives so far and why I see it changing over the next 2-3 years.

    Newspapers in the US are rushing to build business models for the web because the print business is in trouble. Newspaper readerships and advertising revenues continue to fall and more young people are reading news online than in print.

    In India, the newspaper business is in much better shape. Only one-third of Indians read newspapers, which means that there is a lot room to grow readership. Advertising spend in India is low at half a percent of GDP, compared to two percent in most developed countries, so there’s also room to grow advertising revenues, even after factoring in the increasing influence of TV and digital. Finally, the internet user base in India is only one tenth of the newspaper reader base in India, so the numbers don’t always add up for building an online business model.

    However, even though newspapers aren’t in a do or die situation today, they do need to build a strong digital business for tomorrow.

    Searchable multi-media content, user participating through rating, commenting and sharing, journalist blogs, and presence on social networking platforms like Facebook and Twitter are already standard for several Indian newspapers. I won’t be surprised if Indian newspapers also adopt consumer generated content, two way conversations between journalists and readers, customizable home pages, and even social networks and APIs over the next two years.

    If they don’t stay ahead of the wave, it will be a do or die situation for them before they realize it.

    Cross-posted at 2020 Social: Because Business is Social.

     
  • Gaurav Mishra 3:58 pm on December 13, 2009 Permalink | Reply
    Tags: , , , Internet, , , SaaS, , , ,   

    Mail Today on Why the Internet is the Perfect Hunting Ground for Entrepreneurs 

    My article on why the internet is the perfect hunting ground for young entrepreneurs was published today in Mail Today. All entrepreneurship is about betting on the next big thing, and if you are a 20-something entrepreneur, your bet on the next big thing on the internet is as good as, or even better than, someone double your age and experience.

    mailtoday_entrepreneurship_13122009

    Mail Today published a slightly edited version of the article I had submitted. Here’s the original.

    Almost two years back, a month after I turned 28, I was interviewed for a newspaper story on why IIM types were leaving behind their corporate careers and following their dreams, mixing work, pleasure and purpose, pursuing what the journalist called “lifestyle entrepreneurship”.

    I wondered why I was quoted in the story. My blog about the intersection of business, society and technology was becoming prominent, both amongst bloggers and journalists. I hung out with entrepreneurs and sometimes wrote about startups. I had even blogged about launching my own internet startup before I turned thirty. Still, I hadn’t taken the plunge yet. In fact, I was on a fast track in the quintessential corporate career. I has joined the TAS cadre in the Tata Group from IIM Bangalore and stayed with them for almost six years. My friends believed that I had acquired the Tata gene, that I would never leave, that I would retire as the CEO of one of the iconic Tata companies.

    But my journalist friend knew better. She saw my ennui with the good life and also my hunger for a different life, one in which there were no boundaries between work, pleasure and purpose. Within six months, I had left my old life behind, given away everything I owned to strangers, and moved to Washington DC to do research and teach a course on the intersection of internet and society as the 2008-09 Yahoo! Fellow at Georgetown University. A year later, I was back in India as co-founder and CEO of 2020 Social (2020social.com), a business consulting firm that helps Indian and international brands build and nurture online communities. I didn’t quite launch my internet startup before I turned thirty but I came close enough.

    It’s a good story and I get the full attention of my audience every time I tell it. However, it’s important to ask how someone who sold cars for six years became an international expert on the internet and how it’s changing business, society and activism. The answer is simple: the internet is evolving so quickly that education and experience don’t really count; what counts instead is an obsession with betting on the next big thing and the luck to be right, at least once. Three years back, I decided that the internet was changing, and the world was changing with it, and I happened to be right. Now, I am hoping that my luck stays with me, for a few more waves that change the internet, and the world with it.

    That also explains why IIT-IIM types look towards the internet when they choose to step off the corporate treadmill and start something on their own. The internet has been the ultimate playing ground for entrepreneurs because the best internet startups start off as bets on a future that hasn’t arrived yet. It’s possible to start small, with two or three friends, work out of coffee shops and bedrooms, and build a working prototype that promises to change the world, in all of six months. It’s also possible to get some good initial traction online, a thousand beta users, a dozen positive reviews, and even some positive press, leading to interest from a few venture capital firms, or from the acquisition teams at the big tech companies. Build it and sell it, after all, is an established business model for internet startups.

    If you don’t want to sell your startup too soon, you can build a global business sitting in Gurgaon. If you build the next cool social networking platform, no one will notice if it’s built in New Delhi or New York and, with the maturity of the software-as-a-service model (SaaS), location is increasingly becoming irrelevant for business software as well. I only have to look at the number of Indian startups offering SaaS-based collaboration tools for global clients (Zoho, Deskaway, Uhuroo, Cynapse, YouSuggest) to know that still more will follow, and soon.

    Finally, the domestic market itself is maturing beyond utility-focused, transaction-led, ticket-booking internet startups. The Indian internet space has significant gaps when it comes to building a compelling vertical offering combining rich local content and a vibrant local community. We still don’t have an Indian citizen journalism community, a thriving Indian travel or consumer review community, or even a vibrant cricket or Bollywood community.

    Do note that I’m not talking about building an Indian Facebook or an Indian LinkedIn or even an Indian Twitter. Facebook, LinkedIn and Twitter are also going to be the Indian Facebook, the Indian LinkedIn and the Indian Twitter. I’m talking about combining local content and local community on the product side and internet, mobile web and SMS on the distribution side, which is best done by an Indian startup, with an intuitive understanding of the Indian market.

    I am betting that even more IIT-IIM types will be betting that they will be the ones to crack the code and build the next generation of Indian startups. May the force be with them.

    Cross-posted at 2020 Social: Because Business is Social.

     
  • Gaurav Mishra 6:40 pm on August 23, 2009 Permalink | Reply
    Tags: , Internet, , , Newshour, , , ,   

    BBC World Newshour Panel on Internet Addiction 

    Yesterday, I spent an interesting half hour at the BBC World Service studio at Connaught Place, for a panel discussion on internet addiction for Newshour.

    On the panel were two psychiatrists who are lobbying for internet addiction to be recognized as a medical disease, and a recovering internet gaming addict.

    I was the only voice of sanity and insisted that the internet is a medium, just like paper is. What people do on the internet is more important than the very act of logging on to the internet itself. Reading, studying, working, writing on the internet isn’t very different from doing it offline. Similarly, watching porn, or gambling or whiling away time online isn’t very different from doing it offline.

    I finished by saying that I’m more worried about children spending hours in front of the Cartoon Network on the television and would be delighted if my children join Facebook before they start going to school.

    I had earlier expressed similar views in a Mail Today story on internet addiction.

     
  • Gaurav Mishra 8:33 am on July 22, 2009 Permalink | Reply
    Tags: , , , Internet, , , Opportunity, , ,   

    Where’s the Big Opportunity in the Indian Internet Space? 

    Rajesh Jain recently wrote an interesting series on the opportunities in the Indian internet space: part 1, part 2, part 3, part 4.

    Rajesh’s main point is that “the current crop of portals (horizontals and verticals)… haven’t yet become “utilities” (daily must-visits) in our lives” and there’s an opportunity “to build a hybrid net-mobile consumer media business, if one is willing to invest $5+ million over the next 2-3 years”.

    I agree with Rajesh that unlimited flat-rate broadband plans will be the key to driving internet usage in India. I also agree with Rajesh’s assertion that web services need to leverage both internet and mobile to maximize reach and build in multiple revenue streams.

    However, I think that Rajesh rushes through the last post and merely lists down the big sectors and players in the Indian internet space, without identifying the big business opportunities.

    The big opportunity in the Indian internet space consists of three parts and here’s the missing third (first) part –

    Part 1: Build a compelling vertical offering combining rich local content and a vibrant local community.

    Part 2: Leverage both internet and mobile to exploit each medium’s specific strengths (the rich user experience of broadband internet, the always-accessible, location-aware nature of mobile web, and the ubiquity of SMS).

    Part 3: Exploit multiple revenue streams, including, but not limited to advertising, subscription, transaction fees, micro-purchases, and business services.

    When you look at these three parts together, you see that the Indian internet space has significant gaps even in the big verticals. We still don’t have an Indian Huffington Post (news 2.0), a thriving Indian travel or consumer review community, or even a vibrant cricket or Bollywood community.

    Do note that I’m not talking about building an Indian Facebook or an Indian LinkedIn or even an Indian Dopplr. Facebook, LinkedIn and Dopplr are also going to be the Indian Facebook, the Indian LinkedIn and the Indian Dopplr.

    I’m talking about combining local content and local community on the product side and internet, mobile web and SMS on the distribution side, which is best done by an Indian player, with a deep understanding of the Indian market.

    The question is: who will be that Indian player?

    - X – X- X -

    Update 1:In essence, I’m visualizing a platform which has three layers –

    Layer 1: A location layer to help users benefit from physical proximity, with people, places, and products and services.

    Layer 2: A content and community layer to create a rich and engaging user experience on both internet and mobile.

    Layer 3: An API layer to help third party developers build applications that extend the functionality of the platform and connect it with existing social networks.

    - X – X- X -

    Update 2: It seems that the post has struck a nerve with some of my friends.

    I’m not saying that building such a community won’t take three years and millions of dollars. I’m not saying that the community will necessarily have the three-layered architecture I have mentioned. I actually put it in after writing the post, almost as an afterthought. I have now taken it out from the main post into an update as it was becoming a distraction.

    My point is that, as long as Indian web players focus purely on transactions or information, they won’t be able to become “utilities” (daily must-visits) in our lives. That will only happen when they build a vibrant local community around local content.

    That’s a really simple assertion, and I’m surprised that everyone doesn’t intuitively see it. So, if you disagree with that core idea, I would love to know why. Also, if you disagree, I would love to ask you: what, in your mind, is the big opportunity on the Indian internet?

    - X – X – X -

    Update 3: This conversation, and especially Shyam’s comment, reminds me of a post I wrote in February, on how the problem with Indian entrepreneurship is as much on the demand side, as on the supply side.

    I had written that it is difficult to scale web startups in India, because the internet and mobile web penetration is still in single digits, and the market is simply not big enough to support several large players in most niches.

    I had also said that even mobile VAS startups in India are finding it difficult to scale because the big numbers in SMS and voices aren’t backed up by big purchasing power.

    I had concluded that the scale required to be viable in India is much bigger than elsewhere as niches that are viable in developed markets haven’t yet emerged in India. Unfortunately, not much has changed since then.

    But, some players will break through nevertheless and scale, and IMHO, they are likely to be the ones who combine local content and local community on the product side and internet, mobile web and SMS on the distribution side.

     
    • Sampad Swain 11:21 am on July 22, 2009 Permalink | Reply

      Quite interesting post Gaurav. Your post has given me enough fodder to ponder on the subtle questions even.


      @Sampad

    • Roopam Bahl 12:40 pm on July 22, 2009 Permalink | Reply

      Hey Gaurav,
      This is interesting. We are currently doing something similar. Providing a platform to Indian companies to carry out all their business on the web. While its there in the foreign markets, competition in India is quite low. Indian tax rules, laws etc etc…specific to conditions here.

      Proves cheaper but lot more efficient.

      Cheers

    • amit 8:28 pm on July 22, 2009 Permalink | Reply

      hey there Gaurav – really enjoyed reading Rajesh’s post but your wrap up and opps analysis is spot on. We’ve got the multi layered approach you have outlined in mind. Our thinking is that the best way to move towards this goal is to start where you’ve got potential users and then pull them into richer content and apps over time. So we are looking at sms 2.0 communities as a way to get this multi-mode engagement with users going. Drop me a note and would love to tell you more.

      thnx
      amit

      • Gaurav Mishra 1:24 am on July 23, 2009 Permalink | Reply

        @Amit: A white-label SMS 2.0 platform is an interesting idea, but Zappatap needs a better UI. Would love to talk to Jerry and you.

    • Shyam 10:01 pm on July 22, 2009 Permalink | Reply

      You have to be kidding about Huffpo in India being a big opportunity.

      It is a market where the big main media sites have trouble accomplishing scale, even if you were to do a Huffpo it won’t work at all. APIs, engagement, community etc are nice buzzwords, but in reality it won’t work because the industry’s foundation at the moment is flawed.

      In a country where it is hard to scale traffic beyond ~2MM page views on a daily basis on the largest properties you can clone as many ideas and products from the west as we’d like to, but the end result is the same.

      There are ways to work around it, but it involves major grunt work (read: no 2.0 launches) and a gestation period of at least 3-years before it starts paying off, at a very lean burn rate. Unfortunately, we don’t see any movement in that direction because most of us can’t think beyond cloning western product and domain experience in a market that shares little of the fundamentals with it.

      Why does the Indian internet suck? Because, beyond the low-value usage of email/chat/porn/weddings there is no relevancy in the medium for majority of the nation at the moment. If you can’t have that, most of the people won’t use it, be it in any language.

      • Gaurav Mishra 1:25 am on July 23, 2009 Permalink | Reply

        @Shyam: Such angst!

        • Shyam 6:52 am on July 23, 2009 Permalink | Reply

          Let us say it is due to hearing the umpteenth variation of the same theme for close to ten years now: sprinkle about a lot of buzzwords and don’t back it up with either data or logic. We have been building products like the five blind men for years because of this.

          Case in point: “An API layer to help third party developers build applications that extend the functionality of the platform and connect it with existing social networks.”

          1. Can you show any numbers that support this idea?
          2. Have you seen revenue numbers for such applications that connect to social networks? (one of the top 5 apps in one of India’s leading social network makes about $200 in a day).
          3. The most-successful API of a similar nature in India could probably be Google Maps any idea what their revenue stream for India is like?

          • Gaurav Mishra 9:21 am on July 23, 2009 Permalink | Reply

            @Shyam: Point taken. I have the habit of starting from the most layered version of what is possible, and then working backwards to what is essential. As you might have noticed, the API layer is not essential to what I’m saying here. “Building a compelling vertical offering combining rich local content and a vibrant local community” is at the core of what I see as a winning proposition. Also, let me ask you: what, in your mind, is the big opportunity on the Indian internet?

          • Shyam 9:38 am on July 23, 2009 Permalink | Reply

            The big opportunity does not exist in the market as of now. Even the most optimistic numbers peg the active users at ~100MM. For a bit of perspective, our electorate (people who are above 18, effectively classifiable as adults) is above 700MM. The total number of credit card holders is an even smaller number. So, you can’t achieve scale either in terms of traffic or in terms of transactions.

            Unless we unlock that 700MM number we can speak and throw around as many theories and products as we like, but it just won’t work regardless of how good/bad the products are. And that unlocking won’t happen till we create genuine value for the users/potential users here, as Sanjay has mentioned.

            That value creation won’t happen by the copying of models and products that is currently the norm here. India thrives on a federated, bottom-up model. Products that work here at scale (with the exception of maybe an IRCTC to an extent) will also need to follow the same. The current Indian internet model is monolithic centralized model, which works almost exclusively on top-to-bottom.

            It is a fundamental change in perspective that needs to be brought about, alongside the value creation to enable our big opportunities.

          • Gaurav Mishra 9:54 am on July 23, 2009 Permalink | Reply

            @Shyam: 50 million users (which is the number I believe) is bigger than the size of most countries in the world. So, while I agree that true scale can only be achieved if we start hitting the 200-300 million users size, as China has, I also believe that a 50 million user base is adequate to build profitable businesses. Then, we have the 400 million mobile users. :-)

          • Shyam 10:03 am on July 23, 2009 Permalink | Reply

            There is no dearth of profitable businesses in this country. Just step outside and talk to most panwallahs and prominent dhaba guys, there are many of them running a profitable business, which is not the same as running a countrywide chain of outlets that function at an entirely different business dynamic. Point being, I thought you were discussing the ‘big’ opportunity here and not the smaller opportunities.

            In any case, I think I have borderline trolled out here with my point of view. Was an interesting discussion. Thanks!

    • Sanjay Mehta 8:25 am on July 23, 2009 Permalink | Reply

      Gaurav,
      Your vision for the great Indian opportunity is a vision of a perfect world, a paradise. Anyone even starting out with that kind of a vision is already doomed because, first, it does not spell the real value to the customer (it spells beautifully the layers and the APIs and the rich content – a builder will lose himself in technology and lose sight of customer value, in doing this!), and second, he will run out of cash, stamina and patience, in trying to build something like this.

      Rajesh (and I identify with him, from the sheer hands-on experience that both of us have had, in building and running actual Internet businesses in India, for long!) is more on the spot, even if he does not give any “mantras”, like you attempted to.

      Customer value is the key. And opportunities are to be first found there, and technology and interfaces follow later.

      If there are few successes (and there ARE!), but more failed-attempts in the Indian Internet space so far, it is more because tech-entrepreneurs fall in love with technology and keep playing around there, and lose sight of the value proposition. No e-commerce site in India, for example, is focused on delivering a serious value proposition. Do I really need more Chinese toys, or is there a compelling proposition to offer me mobile phones at higher prices than I can get in a store round the corner? Where is the value?? That’s where the wins and the losses are happening…

      • Gaurav Mishra 9:28 am on July 23, 2009 Permalink | Reply

        @Shyam: Very valid points. The architecture with the three layers was an afterthought (I actually put it in after writing the post!) My point is that, as long as Indian web companies focus purely on transactions or information, they won’t be able to become “utilities” (daily must-visits) in our lives. That will only happen when they build a vibrant local community around local content. So, let me also ask you: what, in your mind, is the big opportunity on the Indian internet?

      • Rajesh 12:38 pm on July 24, 2009 Permalink | Reply

        Sanjay: I was on the FICCI e-business committee and that’s what I said “People are not buying, because we are not giving them a reason to buy”. You are bang on. It is not the customer’s fault – it is ours.

        Cheers

        Rajesh

    • Karthik S 10:20 am on July 23, 2009 Permalink | Reply

      Beyond the discussion about API and what internet can do in India, I’m thinking on how to get internet to the real masses in the country, who live without the influence of all the new fangled web x.0 tools, in Tier2/3/4 towns and rural areas. The question is, can internet/ connectivity impact their lives? If it can, in what way? The 2nd part of the question is, should it be state-sponsored access or a public-private partnership? If these can be answered I guess that will kick-start the real opportunity in the Indian internet space.

      Its perhaps about really building numbers and then start discussing possible models of monetizing them. We’ve seen HCL ads that show villages running a PC on a car battery and read sporadic news on how villagers are internet-enabled at the gram panchayat level. I’m not sure how robust those systems are – but if they indeed are, imagine a start-up making a app for alerting villagers/ panchayats about specifics that matter most to them – when to start a particular fertilizer/ availability of a specific seed/ advance info on a disease spreading on a particular crop etc.

      With all this pervasive access in towns, I think we’re a bit too caught up with what can be done for others like us, the minority, while the real opportunity lies beyond out cities.

    • Osai Chella 10:22 am on July 23, 2009 Permalink | Reply

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    • Sanjay Mehta 10:34 am on July 23, 2009 Permalink | Reply

      Gaurav:
      1. There are profitable Indian Internet businesses. So that is not a shortfall today. Of course, there are many which are not profitable, but that’s not the point here.
      2. Craigslist, without the jazz, is a perfect example of something that is relevant, provides value, and works well. Yes, sure, the local part is right there. But more importantly, it’s the value proposition.
      3. 50 mn Indian users – is it seriously one consumer demography? Do they all need broadband, Nokia E75, Lux, Coca Cola, insurance, restaurant reservations, etc.?? Guess not. The winning proposition has to make money. And directly or indirectly, the money will come only via that consumer base. Either via transaction or via advertising (consumer should pay to advertisers then!) or via subscriptions, etc. What is the wallet share that this business can lure out, from the 50 mn base?
      4. What do you define as the “big” opportunity? Size of customer engagement (10 mn or more?), revenues (is Facebook big? Is Gmail big? Ok, if we still go by revenues, what’s big Online travel cos or Naukri numbers impress you enough? Or we’re looking for even bigger stuiff?)? Or is it about traffic (hits, eyeballs… eesh.. so 1999.. lol)? Once we have that clarity, we can possibly see, within the framework, what fits possibly, as that next big thing.
      5. Like you can’t say that a business is about customer service or quality anymore, because those are par for course, and not business models, so also, for an Internet business, potentially having a good UI, Web 2.0 functionality, etc. is par. That is not a business. Business will still need to address the fundamental question.. WHY? WHAT VALUE??! Once that is addressed, the dressing up can happen as demanded today!

    • Kanupriya 3:15 pm on July 23, 2009 Permalink | Reply

      Hi Guarav, nice one! Enjoyed reading yours as well as Rajesh’s posts. But is there any business opportunity in such localized models? As far as Bollywood community is concerned, quite a many players in India tried to do so, but I don’t think any of them were able to make a flixster out of it. Any thoughts on the same?

    • Mahesh Murthy 4:06 pm on July 23, 2009 Permalink | Reply

      Am here at Gaurav’s invitation.

      There are some things I agree with on Gaurav’s and Rajesh’s posts and many I do not.

      Here’s what I think.

      1. There’s nothing special about the internet – it’s merely another means of interaction. So I’m not sure what ‘internet-play’ means versus any other play. Yes, being on the net comes with potential advantages of scalability and viral marketing ability should you choose to take advantage of these correctly. But you can fail here too, and you can succeed without the internet too.

      2. There are no hard and fast rules on how much money and time it takes to build a successful online business. I disagree with Rajesh’s “$5 million and 2- 3 years” contention. There are more exceptions than the rule here. This is the type of generalisation I typically hear from junior VC folks who have never run a business before and I’m surprised to see it coming from Rajesh, an accomplished entrepreneur himself.

      3. I also disagree with the theoretical thinking that Gaurav presents here in the case of “layers”. Business to my mind and experience doesn’t follow these norms and schedules and need for locality / community / APIs in any order, predictable or otherwise. I’ve seen more businesses successfully not following the these routes than doing so – and as many offline businesses go online successfully as vice versa. If there’s any rule and trend it is that there are probably no rules and trends. There is slightly-ordered-chaos and you can take advantage of it in a myriad ways.

      4. I disagree with top-down theoretical contentions that 65 million people and 40 million credit card holders is too small an audience to do anything significant online. Please remember these are larger than the entire populations of over 200 countries in the world. I’ve seen Ajit Balakrishnan of Rediff make this complaint for a decade now that Rediff will grow when the internet grows and the government has to make the internet grow – and I think it’s bunkum – especially when other, better-thought-through businesses have grown faster by understanding the consumer and advertiser better rather than by waiting for governmental action. You don’t need a market size of 100 million people to run a successful online business. Even 100 will do if it’s well targeted. More importantly, all online businesses are by definition, global – there’s no reason you can’t run a global business from your bedroom in Ghatkopar – so why are we looking just at Indian internet populations?

      5. I disagree with the contention that there’s no early stage money in the $500k to $2m space. Rajesh himself funds companies there, as does Seedfund, the firm I’m with. As are half a dozen more people I can think of. I can tell you this – we have money to invest here, and we don’t see good enough ideas to back. Which is probably one reason why you are seeing funds like Helion and Matrix fund spas, restaurants and beauty clinics. If you do think you have a great business then please write to info@seedfund.in. We’ve backed Redbus, CarWale, Printo, AFAQs, Vaatsalya, RupeeTalk, Healthizen and others – and we’re looking for more such potential leaders.

      6. I don’t think it’s difficult to scale up companies here – Indian entrepreneurs have managed to do so for several centuries now. A universe of 65 million net users in India, another 1 billion net users outside India, 400 million mobile users in India, another 2 billion mobile users outside India is nothing to sneeze at. Think of it this way: 65 million people is 4 cities the size of Bombay – and can’t you start a business that serves that many people – even if you’re JUST looking at internet and JUST looking at India?

      7. The natural complement to the internet is not SMS – it turns out to be the phone call. A little thought will tell you why. There might be 400 million net users but how many of those can fluently SMS in English? The depth of interaction available on the internet can only be matched by what you can do on a phone call – 160 characters in an unknown language won’t help much here. So you might use the mobile still – but in voice mode, not SMS or data mode. And despite all claims, this is still cost-effective in India.

      8. Recession and all aside, online media businesses STILL have tremendous scope in India. A Facebook reaches 7 million every month in India in SEC A/B. An Orkut reaches more than twice as many. This reach is FAR GREATER than that of the Times of India or any TV channel against this audience. Yet, Facebook and Orkut haven’t bothered yet to make too much money in India – at least, compared to TOI or Star. This isn’t the fault of the medium – it’s the fault of the publishers. Look at Google – it’s come from nowhere to be around the Rs. 450 crore mark in India – 5 times larger than Rediff in India, and far larger than most TV channels and only smaller than ToI, HT, Star and one or two other entities. They didn’t gripe and moan – they went about their work understanding the consumer and advertiser and acting on it.

      9. I see enormous untapped potential to start businesses in India that use the net – and I do agree with the contention that it’s pointless to start India’s Google, India’s Yahoo, India’s Twitter or India’s Facebook – in every case, it is these very companies themselves. Don’t copy. The business conditions here are different. Build a business that’s right for these circumstances.

      My $0.02

      Mahesh

      • Osai Chella 10:20 am on July 28, 2009 Permalink | Reply

        WoW! Hats of to you Mahesh! I made more than a lakh of rupees in Tamil Blogging in two years that was really taken care of Buying a Maruthi 800, my first car! So with niche audience/users we can make a good amount of money if we can make out our own NET INDIVIDUALITY than some copycat ideas. It is all about pin pointing our own niche and targeting them sat storming them with useful content/datas/offers etc! We forgot to implement many of our indian Business community’s classical wisdoms! Instead thinking of the scale we must concentrate on ROI and Efficiency! I would like to share you one simple experiment on the web “media” . Oneday my friends said that TAMIL SONGS of 80s (Ilayaraja’s period) are still popular than that of hugely popular A.R.Rehman! This triggered me an idea. I just selected some 30 golden hits of Ilayaraja and put it in a podcasting and served it in my site with a simple flash player along with nicely integrated Google Adsense! My investment =2 days of my time and a 20$ ! In two years I made more than 400$ serving my niche audience without updating even once in these two years! So small is beautiful in the indian context (many many cultures = many more niches) and we must tap them in our own intuitive ways! Thanks Mahesh and Gaurav for the discussion!

        With warm regards
        Osai Chella
        Founder: BlogChai.com

    • dina mehta 4:30 pm on July 23, 2009 Permalink | Reply

      Enjoyed reading the post, and comments. Sanjay and Shyam – these portions of your comments especially resonate and serve as a great warning and reminder to many of us who are trying to find our way in this space:

      Sanjay: “Customer value is the key. And opportunities are to be first found there, and technology and interfaces follow later. If there are few successes (and there ARE!), but more failed-attempts in the Indian Internet space so far, it is more because tech-entrepreneurs fall in love with technology and keep playing around there, and lose sight of the value proposition.”
      Shyam: “India thrives on a federated, bottom-up model. Products that work here at scale (with the exception of maybe an IRCTC to an extent) will also need to follow the same. The current Indian internet model is monolithic centralized model, which works almost exclusively on top-to-bottom. It is a fundamental change in perspective that needs to be brought about, alongside the value creation to enable our big opportunities.”

      Greater penetration of broadband and access on mobile can help us get closer to the opportunities. Still, India in so many ways is one of the most challenging ‘markets’ to crack really, due to the heterogeneity of its people, their lives and culture. Hence, the value of and need for federated bottom-up model as well as being able to identify value-propositions that are relevant and meaningful for customers take on even greater significance. While there might be opportunities for verticals as we know them today that cut through these differences, I do believe there is a big opportunity in identifying new value propositions for smaller groups of “consumers” (some that the rest of the world might not have seen yet) and testing and experimenting in those spaces. There are companies that are taking this approach, a few of course!

      So, starting with a group of people – say paanwallas or vegetable wallas or grape farmers or women’s self-help groups nestled in small towns and villages etc. – ensuring they have access – then identifying value propositions that might be useful for them in a manner that they change their lives for the better (those are the most compelling na?) – might be a good starting point. And what joy if we find something that is of real value for all these groups!!

      And when we talk of Youth in India who are expected to have greater access, it’s again a very very heterogeneous group really. I was in Aurangabad doing research on cell phones recently, when I encountered this guy who was utterly thrilled at suddenly expanding his network of ’sms friends’ on his mobile phone to about a 100. Apparently, a regional Marathi newspaper posted SMS sent to a page in their daily edition. Along with the message (which were more often than not the Roses are red, violets are blue .. i love you types) was your alias and cell phone number, so people could respond to your message. Much like status updates on twitter and facebook etc,. This kid had access to the internet, and had heard of Orkut and even Facebook – but he felt lost there and much more comfortable in expanding his network through this route. Different from the urban metro kids huh!

    • Mayank Dhingra 1:33 am on July 24, 2009 Permalink | Reply

      Gaurav you’ve picked up something I question myself almost daily. From why aren’t their many great web products from India to why aren’t enough(or are there ?) insightful people like Seth Godin, Chris Anderson, Clay Shirky etc with specializations and micro-specializations from India, the scope is immense.

      Getting back to the problem/opportunity of Indian Internet Space, I agree with the three points listed in update 1 though point 1 may not be mandatory. The idea is to build

      “Niche web services/products that may use location/region specific information or content to build a community around it and leverage it further by means of an API”

      More than the penetration of Internet and Mobile I tend to think what’s missing at the idea and execution front. Why think of not having a very high number of web/mobile users from India when you have the whole world as the market. Why not build products that work in US and other parts where the penetration is quite high ?

      Also, do you think having a great product that does well on all the three counts enough ?
      I doubt.

      If either of these is missing, getting a great product is out of question

      1) Original/Viral Ideas
      2) Right People/Team
      3) Right people to mentor/fund/evangelize

    • Rajesh 12:58 pm on July 24, 2009 Permalink | Reply

      Gaurav:

      You wrote-

      “Part 1: Build a compelling vertical offering combining rich local content and a vibrant local community.

      Part 2: Leverage both internet and mobile to exploit each medium’s specific strengths (the rich user experience of broadband internet, the always-accessible, location-aware nature of mobile web, and the ubiquity of SMS).

      Part 3: Exploit multiple revenue streams, including, but not limited to advertising, subscription, transaction fees, micro-purchases, and business services.”

      My thoughts:

      Part 1 – check out a business called “Just Dial” (not a vertical offering) but they drive value, they are a utility, they drive business. They make money. They are a successful business.

      Part 2- Rajesh already covers that.

      Part 3 – Rajesh covers that, so does every entrepreneur entering a business – tries to cover it- may or may not succeed.

      Business models will decide who is the target. It’s not about India audience alone. Zoho and Slideshare have shown that Indian teams can succeed in addressing global needs. Naukri, with its India focus, has done fantastically well too.

      3rd party apps etc. ride on success (or some expectation of success) of the original offering and inducing 3rd party developers, in absence, is not really a given or a SOP.

      Most of the stuff in the comments resonates with me, more than this post Gaurav. However, thanks for starting the debate. It’s always good to read thoughts from so many people who are already in the space.

      Cheers

      Rajesh

    • Anita Lobo 12:09 pm on July 26, 2009 Permalink | Reply

      As a representative consumer [working mom with two kids/ reasonable buying power/ urban etc] I think there are several areas that could well be served by providing value – I will pick two illustrative areas:

      A] reducing time/ effort taken for must-do’s that aren’t fun e.g. grocery shopping

      I have a list, can I shop online and get exactly what I ordered – payment on delivery?

      The local grocery shop has a limited range and the supermarket is an ordeal of travel and queues!

      India’s organised retailers don’t get this as yet!

      B] Tapping into special interests e.g. a book library / retailer who delivers

      I’m a voracious reader and love buying books. I want new and not used books.
      I frequently ask for titles that even good retailers don’t have/ not released in India as yet.
      Does it make sense to buy from Amazon when I want 2 books a month that cost INR 1000-1500?
      Anyone interested in serving me and thousands of readers who’d love to rent or buy books.

      Considering how thin the margins in publishing & distbn are, why not create an online/ offline delivery model?

      As a consumer:

      I may not particularly well-versed with the technologies involved

      And the internet is just another way to get information and interact with people

      But I know what I want and if a business can deliver amazing services, at my doorstep/ laptop/ mobile etc, lets talk.

      Cheers

      Anita Lobo

  • Gaurav Mishra 12:51 am on July 21, 2009 Permalink | Reply
    Tags: , Cyber Porn, , Internet, , Internet Gaming, Internet Shopping, , Real Friends, , Virtual Friends   

    Mail Today Story on Internet Addiction 

    I was quoted recently in Indian daily Mail Today in a story on internet addiction.

    Mail Today Story on Internet Addiction

    I think that “internet addiction” is a misnomer.

    First, given that many of us use the internet for learning and working, to one extent or another, it’s impossible to define internet addiction in terms of the number of hours of internet usage.

    Second, I do understand that spending too much time on the internet can be detrimental to one’s social life in some cases, but excessive internet use if almost always a result of some other underlying addiction: to porn, to shopping, to gaming, or even to work.

    Third, the internet, in essence, is a social medium that enables conversations, communities and relationships, with both real-life and virtual friends (who often become real-life friends). So, it often has a net positive effect on one’s social life. Similarly, given how much of our social life with our “real world” friends is mediated by the internet, I don’t even think that the Internet really distorts reality. People who stay up late to watch TV worry me more than people who stay up late to talk to their friends.

    It benefits some misguided or wrongly motivated psychologists to promote the idea of internet addiction, because it directly leads to therapy business for them. This has sometimes lead to excesses, like the electrical shock treatments at the Chinese Teenager Mental Growth Base. However, the medical establishments in most countries don’t recognize internet addiction as an addiction (Wikipedia).

    In summary, the internet is a medium, just like paper is. What people do on the internet is more important than the very act of logging on to the internet itself. Reading, studying, working, writing on the internet isn’t very different from doing it offline. Similarly, watching porn, or gambling or whiling away time online isn’t very different from doing it offline.

    Here’s the full text of the story –

    Logging on to Internet addiction
    By Neha Tara Mehta in New Delhi

    From helping people develop and maintain new friendships to playing online games, the Internet revolution has now become an addiction. And China’s recent ban on shock therapy for curing Internet addicts has only brought the issue into sharper focus

    Tarini Kumar, a 24- year- old management trainee, is battling an itch. She is stuck in a meeting with her company’s management and hasn’t been able to check her Blackberry for the last two hours. She can’t wait to view her emails, and of course, let all her 1,007 followers on Twitter know she is “ bored out of her skull”. Kumar belongs to a wired generation that finds it extremely disorienting to stay away from the gadgets that connect it to the world outside, courtesy the Web.

    This condition is being described an ‘Internet addiction’. A Chinese clinic went to the extent of giving youngsters electric shock treatment to wean them away from their gaming obsession, until the therapy was stopped by the Chinese government.

    “ Internet usage becomes an addiction when you can’t do without it, and experience discomfort when access is denied. This creates a dysfunctional condition that makes one unproductive and erodes personal relationships,” says Mumbai-based clinical psychologist Varkha Chulani.

    Kumar, for one, admits she’s a Net addict. Her day begins not with a suryanamaskar , but with updating her Twitter and Facebook status — something she changes at least 10 times during the day. “ There are days when I hear birds chirping when I go to bed,” says Kumar. “ I spend at least three hours every night blogging or uploading photos, G- chatting, or commenting on others’ posts. I am also a bit of a voyeur — I view everyone’s photo albums to see what’s going on in their lives.” As a result, she is often late to work, has dark circles under her eyes, and has little time to meet friends outside Facebook.

    Sanjay Tewari, CEO of Juxt, a market research company specialising in studying Internet usage, says nearly one in five Net users use the medium in excess. Students of the Jaypee Institute of Information Technology University (JIITU), Noida, recently studied Internet usage patterns for the 14- 18 age segment and found they used the Net for over 10 hours a day. “ My first reaction was of disbelief, but the variety of Internet uses available to them said it all — online gaming, chatting, emailing, maintaining and developing friendships on social networks, blogging, downloading music, or instant messaging on Google talk,” says Vandana Ahuja, visiting faculty, JIITU. The obsession doesn’t stop at a particular age.

    Call it Facebook vanity, if you will. Vikram Chopra, 27, an engineer, has set himself the ambitious target of acquiring 1,000 friends on Facebook by the year- end. He spends hours looking for people he can add to his list. “I want everyone to know I have a happening life,” he says.

    Abbasuddin Tapadar, an assistant professor at the University of Delhi, who’s on Orkut and Facebook with his students, says “ many of them are enamoured of the idea of their own individual profile splashed on the Net.” To an extent, he says, this is narcissism.

    Broadband and Internet on mobile phones has facilitated instantaneous — and shallow — friendships. “ It’s a shift to an always- on world, with a greater urgency to respond faster,” says avid blogger and MD, Netcore Solutions, Rajesh Jain. “ Earlier, there were stronger ties with fewer people. Now, there are weaker ties with more people.” Agrees management professional and self-confessed reformed Net addict, Ramya. “ I can count on my fingertips my friends who aren’t bloggers, Tweeters and Facebookers,” she says. She calls these interactions “ junk food”. Addiction starts early. Addictive Internet usage patterns in school children are being noticed by parents, teachers and even mental health professionals. Says Vinay Kumar, principal, Delhi Public School, Vasant Kunj: “ I have seen even Class I students addicted to Internet games.” He says this affects their IQ levels, as they don’t develop their writing skills.

    Nearly 30 per cent of adolescents seen by psychiatrist Amit Sen are Internet addicts. “ They may have spent the whole night gaming or chatting,” Sen says. “ This leads to a huge cycle of disruption of lifestyle and a disconnect from regular activities. Emotional blackmail, anger outbursts and defiant behaviour is common.”

    Lack of open spaces fuels Net addiction among children, says Maheshwari Natarajan, principal of Vidya Mandir@ Estancia, a branch of Chennai’s Vidya Mandir. “If a child has to choose between football and a computer game, he would prefer to go outdoors and play. But which parent has the time and energy to face repercussions of sending a child to play on the road?” she asks.

    Parents don’t always know what the children are busy clicking on. Natarajan, who’s on Orkut and Facebook, gets messages from her students at odd hours. “ One of my Class X students sent me a message at 11 pm on Facebook. I told him he should be studying and not wasting his time on the Net. I later met his mother and found she thought he shut the door at 9.30 pm and went off to sleep,” she says. That raises the issue of freer communication between parents and children. Says Kamil Zaheer, who works with a consulting firm and is a father of two, “ Today, there’s so much more out there for kids to see at the click of a mouse. I have told my son, who is 12, that he should check with us before logging on to any site.”

    Some analysts believe the term ‘ Internet addiction’ is a misnomer. Says Gaurav Mishra, an IIM- Bangalore graduate who is setting up 20:20 WebTech, a social media research and strategy company: “I do understand spending too much time on the Net can be detrimental to one’s social life, but excessive Internet use is almost always the result of some other underlying addiction.”

    Being a close observer of the Net business, Jain of Netcore Solutions has the final say on the subject: “People will have to make a hard decision about how much such technology is helping them and how much of it is disruptive.”

    neha. mehta@ mailtoday. in ( Some names have been changed in deference to the wishes of those quoted)

     
    • jijisun 4:14 am on November 19, 2009 Permalink | Reply

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  • Gaurav Mishra 6:20 am on June 9, 2009 Permalink | Reply
    Tags: Brahmin, , , Cosmopolitan, Dalit, , group, Internet, , Rajput, , , Website, yadav   

    Caste Based Communities on Orkut Mirror India’s Splintered Society 

    One of the main themes of my research on digital activism is that social technologies are value-agnostic.

    At each of the four levels of Content, Collaboration, Community and Collective Intelligence, social technologies can lead to both good and bad outcomes.

    I have written before about Shiv Sena’s militant approach towards Orkut communities critical of the party, its leader Bal Thakeray, or its Hindutva ideology. Caste-based communities on Orkut are another disturbing example of online communities mirroring the dysfunctions in Indian society.

    Orkut Caste based Brahmin Community

    For instance, there are more than 1000 communities for Brahmins on Orkut. There are 461 Brahmin communities listed under culture and community, 591 under religion and beliefs, 87 under activities and 117 under others.

    One of the most popular Brahmin community, with 28, 726 members, randomly claims: “we r clever & hardworking .no one can fool us…” The Brahmans community with 41952 members and the Brahmins of India community with 30588 members are also very popular. Another group, Brahmin Culture and Tradition, with 5579 members, is “dedicated to the purpose of uniting Brahmins to revive, preserve, protect and propagate the Brahmin culture to descendants without intimidation or dilution from anti-Brahminical forces.”

    The other popular Brahmin communities are those for the various Brahmin sub-castes like Gawd Saraswat Brahmin (GSB) (12,189 members), Kokanastha Brahmin (4038 members), Deshashtha Brahmin (4083 members), Garhwali Brahmin (3067 members), Daivadnya Brahmin (2654 members) and Gaur Brahmin (2055 members).

    Interestingly, it seems that most of the threads under topics related to Brahmins have to do with defining the different types of Brahmins under various sub-castes.

    There are also more than 1000 communities for Yadavs on Orkut, including gems like modern yadav girls and boys (5759 members).

    Similarly, there are more than a 1000 Rajput communities on Orkut, including the Rajput the Royal Family community with 35,481 mebers, which asks people to join the group “if your soul justifies that you are Rajput both by soul and by nature.”

    Dalits have about 200 mostly small communities on Orkut.

    Perhaps, the low number of Dalit communities on Orkut says something about Indian society in general, and Orkut users in particular. Higher, more powerful, castes like Brahmins, Rajputs and Yadavs tend to have more money and easier access to the internet and old disparities are further accentuated by the internet.

    Caste-based communities, however, aren’t unique to Orkut.

    Brahminsamaj.org is “a global platform for the Brahmin Community where you will learn, share and find lot of information, knowledge and fun.” Thambraas Muhurtham wants that “all Brahmins should come forward to marry breaking the sects and subsects within Brahmins, particularly Brahmins of Thamizhnadu.” It also points out that “the entire sects and subsects of South Indian brahmin population are totally vegetarians unlike certain brahmins of other parts of India.” A couple on the homepage of Marry A Brahmin claim that its “focused approach on Brahmin matches helped us find each other as true soul mates.” Brahmin Connections is “proud to present an opportunity and a platform to our young Brahmins and their parents to connect with each other across the world for the matrimonial purpose.” Brahmins Matrimony says that “it is the right place to search for your life partner!”

    There are dedicated websites for sub-castes as well. Sakhdwipi aims “to provide a common forum for the Shakdwipis to know each other and interact with each other.” KeralaIyers aims “to delve into the history, trace the roots, portray the life of modern day Kerala Iyers, and chronicle the achievements of this community.” iKalyanam claims to be “the only exclusive site for Iyer matrimonials.” Shivalli Brahmins wishes “to bring together all Shivalli Brahmins residing in different parts of the world, through meaningful discussions about their traditions.” GSBMatch is a matrimonial website for the Gowd and Saraswat Brahmin community. ModhBrahmin.org and BrahmanSamaj.org claim that “history proves that the people of Modh Brahmin Samaj are very enterprising and very resourceful” and aims to “bring all brothers and sisters of Samaj close.” Jangid Brahmin Samaj is a community for Jangid Brahmins. RSBNet is “a single stop source of information regarding the origin, customs, culture, history of Rajapur Saraswath Brahmins.”

    Similarly, there are dedicated websites for other castes as well.

    Kayastha Matrimonial is a matrimonial website for the Kayastha community. Rajput Samaj is “presently predominately taking care of the Rajputs of Rajasthan” but in near future aims to be “taking care of the Rajputs living in India, Pakistan and abroad.JatLand, “the online home for the Jats” is especially proud of its wiki.

    The Dalit community is fairly active on the internet, even though it’s miniiscule on Orkut. The International Dalit Solidarity Network, which has the most sophisticated of all these websites, “works on a global level for the elimination of caste discrimination.” Dalit Solidarity Network “brings together organizations and individuals in the UK who are concerned with caste-based discrimination.” Dalit India has “papers on various specific issues of the Dalits of India living in India and abroad.” Dalit Freedom Network “partners with the Dalits in their quest for religious freedom, social justice, and human rights by mobilizing human, informational, and financial resources.” Dalit Solidarity is “committed to the principles of justice and equality for all Indians, regardless of caste, race, gender or religion.” Dalit Voice claims that India is “the original home of racism” as Dalits and Tribals, who “constitute the core of India’s original inhabitants”, are kept enslaved by “alien Aryans”. Dalit Education aims to “transform lives and communities through the Christian message.” Indian Dalit Muslims Voice is a platform to discuss issues concerning Indian Dalit Muslims. Rohit Chopra has written about the tension between the elite Hindu nationalists and the disadvantaged Dalits on the internet.

    In terms of content, the majority of these websites are focused on matrimonial match-making, but several of them seek to build international communities based on caste affiliations and offer tools like directories, bulletin boards and forums to their members. I have also noticed a tendency to establish a rather embellished history of the caste, with detailed biographies of the important personalities belonging to the caste. Ashok Kumar at Express India has a great description of the common features on these caste based websites.

    Not surprisingly, Facebook has only 46 small Brahmin groups, 60 small Yadav groups126 smal Rajput groups and 41 small Dalit groups. The absence of caste based groups from Facebook is in line with its cosmopolitan user base.  Orkut, on the other hand, should be a little concerned about its tendency to attract loonies of all types.

    In the end, however, the cosmopolitanism of Facebook is an anomaly, and Orkut’s crude caste communities merely mirror India’s splintered society.

    Cross-posted at Global Voices, Global Voices Advocacy and DigiActive.

     
    • Sriram 9:22 pm on June 11, 2009 Permalink | Reply

      I can understand how narrow minded you are when you say “dysfunction” and “splintered”.
      If caste is the reason for above words, then Language and culture is equally a reason.
      India is combination of many religions, castes, cultures and languages and at the sametime we are all united as one. We are Indians.
      Its natural for people to group at different levels. whether it is Brahmins, Tamilians, South Indians, vegetarians, some place, some locality, some school or some college.
      It doesn’t mean if I am in a Brahmin community, I hate other communities.
      Many prefer to call their schoolmate for their marriage than a friend made from a caste community. Why? Because even if one belongs to a particular caste, that doesn’t naturally give priority. Indians have many castes but no other country has that many. And the reason for so many communities. I wish you had a better clarity before posting something. You may have data to prove there are many caste communities, but that doesn’t prove we are splintered. You first analyze all the posts in those communities (whether they preach hatred and separatism) ..analyze how many people who are in caste communities are not in other communities and not participating in other community threads.

      • rama par 11:54 pm on June 21, 2009 Permalink | Reply

        Mr Sriram

        Language & culture is not barrier to any social development(marriage,job etc)as compared to caste that is most affecting. so caste is the main issue.

      • Arvind 9:44 am on July 24, 2009 Permalink | Reply

        Sriram – dude …am sorry to say.. but how delusional are you??
        Let me start by saying – India is not exactly what I’d call a “united” country. When you say “we’re united as one”, that sounds like just the kind of rhetoric and hyperbole I hear from bollywood!
        When exactly do you suppose India has been united?
        Let me highlight the fact to you that India became a “country” under British rule – because the British clubbed all kingdoms together.
        THere was ALWAYS infighting. We have fought in the name of Caste, Religion, Region, Language… you name it.
        We say the British divided us into India and Pakistan – this coming from a country that till THIS day discriminates on the basis of religion and caste!
        Have you picked up a newspaper lately? Seen the number of lower caste or untouchables humiliated, raped, killed, etc. for some or the other completely obscure crimes?

        You’re talking about caste community groups not being a bad thing… have you looked at matrimonial sites?
        We are still pretty medieval: last I checked.
        If you think we’re all living happily together as Indians – my good sir you’re dreaming! Please wake up and smell the sewage that is the caste/religion/language/gender based divide.

    • rama par 11:16 pm on June 21, 2009 Permalink | Reply

      everyone should condemn those community groups who formed on caste. political parties never interfere into the matter bcoz they loose their vote banks. people, NGOs have to build, organize creative programs to quash caste based discussions, quash 4 layers of caste system in India. India can be United India with diversified religions. but cannot go united with diversified caste communities. as a first step govt should insist on banning all caste based mutts and acquire assets and distribute it among poorer peoples under controlling policies. BJP is just talking about one minority called Muslim as a reason for defeat in the lokhsabha election but their introspection is wrong, they are out of the core issue which is caste.

    • Ramki B Ramakrishnan 5:20 pm on July 19, 2009 Permalink | Reply

      It is certainly important that we (Indians) break the caste barrier, i sincerely feel there are significant changes happening towards that; at least in south India.

      Even the use of surnames like Iyer, Sharma, Dube, etc is mark of caste; you can also contribute by dropping “Mishra” (http://en.wikipedia.org/wiki/Mishra)

      • Arvind 9:47 am on July 24, 2009 Permalink | Reply

        hear hear!!!
        I like your point about dropping the surname sir!

    • kuffir 11:23 am on July 25, 2009 Permalink | Reply

      gaurav,

      i’ve some objections to certain conclusions this post draws- the major grouse is the equating of dalit groups on social networks with caste-based groups.

      dalit communities on orkut, fb – they’re all open groups. only one group i know on orkut has a screening process- only to ensure that no potential member is a known dalit-hater etc.,

      anyone can join the groups- i’m on the admin team of a couple (and i don’t belong, technically, to any of the ‘dalit’ or scheduled castes) and i know i had invited many friends, non-dalits, to join them. and some have. and you’l find many brahmin, rajput, obc, muslim, christian members in these groups.

      to call these groups caste- based is objectionable not only because of the reasons i’d talked about earlier, but also because i) the evolution of the term ‘dalit’ itself is rooted in resistance, protest against caste. dalit, simply put, means anti-caste.ii) there’s no single dalit caste.

      the term dalit is sometimes used to include, apart from the castes designated as scheduled castes, adivasis and obcs, many muslim, christian, sikh, buddhist communities/castes/sub-castes. if we consider only the scheduled castes- i know, there are 59 of them in the state i belong to, andhra pradesh. and over hundred in a few states. and nearly 500-1000 across the country.

      when so many people from different castes, sub-castes, laguages, regions, religions seek to give themselves a single identity, dalit, they’re rejecting their castes. so, how can they be caste-based, when, in fact, they’re opposing caste, to put it mildly?

      when brahmins or rajputs etc., form communities around their historically assigned identities, they’re embracing caste, re-affirming their faith in it.dalit groups, by no stretch of imagination, can be equated with these groups.

      many dalit castes, like the chamars, for instance, have a pan-india presence. just like the brahmins. if you wanted to check which are the largest communities in south india- you’ll find that the madigas (ascribed occupation:leather workers) or arundhatiyars, found across andhra, tamil nadu, karnataka, maharashtra, orissa etc., would be among the top five. they’re not coming together to form madiga communities on the internet. one needs to think about that.

      i”ve been advised by some mutual friends that i should raise my objections here- that you’d respond reasonably. i am hoping you’d do so.

    • Vasanth 12:04 am on July 31, 2009 Permalink | Reply

      How you have identified the sites related to particular caste.
      What is the methodology you have employed for collecting the data.
      Please let me know . I wanted to do research in this area.

    • Web Hosting Services 8:24 pm on August 20, 2009 Permalink | Reply

      It’s true that any community based on human rights and respected social values. We should manage our social reputation during living in a commnity even online or people wide community.

      Thanks

  • Gaurav Mishra 10:56 pm on May 30, 2009 Permalink | Reply
    Tags: , Internet, , Metrics, Online Audience Measurement, , , , , , WFA, WFA Media Charter, World Federation of Advertiser   

    Thoughts on World Federation of Advertiser (WFA) Position Paper on Online Audience Measurement 

    World Federation of Advertisers

    I have recently written about the WOMMA Guidebook on Measurement and Metrics for Word of Mouth Marketing (PDF) and the Interactive Advertising Bureau (IAB) guidelines on social media ad metrics (PDF).

    The World Federation of Advertiser (WFA) also released a position paper on online audience measurement recently, which has some interesting overlaps with the other two documents.

    The objective of the WFA position paper is to “help inform current and future efforts to advance online audience measurement by providing advertisers’ constructive input on this vital issue”. It uses the WFA Media Charter – an attempt by advertisers “to create and promote a framework and environment within which they can increase the effectiveness and efficiency of media as vehicles for marketing communication” — to identify what advertisers want from online metrics.

    The WFA paper sees “online commercial communications” as a “component of a larger media mix”, most similar to direct marketing and online-database (CRM) communications. It sees the evolutionary messy nature of the internet as a challenge and its interactivity as an opportunity.

    The paper recommends that “digital/interactive media should embrace the same standards and practices as traditional ones, but should also allow improvements that capture the potential of the medium.” It also suggests that “to make possible media choices, resource allocation, ROI projections and post-analyses” online audience measurement systems “should also be structurally and technically ready to be integrated into larger cross-media, consumer-centric, holistic systems.”

    WFA wants the audience measurement system to be set up and managed (or at least monitored) by an independent joint industry committee and seeks the sponsorship and active involvement of ESOMAR and the ARF to develop guidelines on “the methodology for the setup of the measurement system, its management, the metrics and definitions, the production and delivery of the results, the controls and validation procedures.”

    I think that the WFA approach to online audience measurement is comprehensive and commendable. It accurately captures the attitude of most marketers towards the internet and succinctly summarizes what they value most in online metrics. However, it suffers from the same perspective problem that the IAB and WOMMA guidelines suffer from.

    IAB, WOMMA and WFA are all seeing the world from their own narrow perspective.

    IAB and WFA see the internet as a medium and internet users as “audiences”, who need to be profiled, so that ads can be effectively targeted at them, and then measured. What IAB and WFA miss is that the internet isn’t really a medium in the same sense TV, radio, print and outdoors are. On the internet, people aren’t only consumers, they are also creators and curators.

    WOMMA seems to understands that, but like IAB and WFA, fails to appreciate that online measurement is fundamentally different from offline measurement, because behavioral data is scarce offline but abundant online. Offline research has to rely on sampling, by default, but the abundance of behavioral data on the internet makes it possible to measure the universe, instead of extrapolating it from the sample.

    I am part of a Society for New Communications Research/ Web Analytics Association committee that is working on best practices on social media analytics, and we will hope to build on the strengths of these three sets of guidelines and avoid their pitfalls.

    Cross-posted at the 20:20 Social Media Analytics Blog.

     
  • Gaurav Mishra 1:49 pm on May 24, 2009 Permalink | Reply
    Tags: Advani, Advani @ Campus, , BHP, , , , , , , Internet, , LK Advani, , , Sudheendra Kulkarni   

    My Live Mint Op-Ed on Why BJP’s Digital Election Campaign Wasn’t A #Fail 

    I recently wrote an Op-Ed in Indian business daily Live Mint on why BJP’s digital election campaign wasn’t a #fail.

    I have praised BJP’s election campaign before and even argued against dismissing BJP’s campaign as flawed, just because it failed. I have also written about why praising BJP’s election campaign isn’t the same as endorsing it’s ideology.

    Here’s the full text of the article –

    BJP Wide Web: A Success

    BJP supporters dominated online conversations about the elections in the Indian blogosphere and on social networking sites such as Facebook, Orkut and Twitter

    Gaurav Mishra

    It is tempting to see the Congress’ victory this election as a validation of the tried and tested methods of political campaigning. The Bharatiya Janata Party (BJP) ran an aggressive digital media campaign and focused on reaching out to the urban first-time voter, but failed. The Congress ran a traditional campaign, focused on movie songs, local rallies and the charisma of the Nehru-Gandhi family, and succeeded.

    However, I would caution against reading too much into this coincidence and mistaking it for causality. It’s not the BJP’s campaign but its Hindutva ideology that has failed the party. The BJP has lost in spite of its brilliant campaign, not because of it.

    Over the next few days, with 20/20 hindsight, pundits will argue that the strategy to project Lal Krishna Advani as a strong prime ministerial candidate was flawed, and his attempt to run a Barack Obama-like campaign focusing on the promise of change was laughable. They will point out that India’s 50 million Internet users are a negligible constituency, that the urban Indian youth was never going to step out to vote anyway, and the BJP’s focus on the youth vote was a sign that it was disconnected from the realities of Indian politics. Some will argue that the BJP’s digital campaign was badly designed and ineptly executed, that it tried to use the pull-based Internet and mobile mediums for push advertising, and ended up spamming citizens.

    That the BJP’s election campaign failed doesn’t mean it was flawed. Given the ideological and budget constraints he had to work with, BJP strategist Sudheendra Kulkarni did a great job with the campaign.

    The BJP ran an aggressive campaign, and tried to position itself as both strong in terms of national security and progressive in terms of economic development. The BJP’s election manifesto was the most well-thought of all political parties and its information technology vision document resonated with the country’s professional class. The BJP set a new precedent with Advani’s blog and ran India’s biggest-ever Google AdWords and short message service (SMS) outreach campaign. Not only that, it also embraced the Web 2.0 value system: It co-opted independent groups such as Friends of BJP into the campaign; reached out to first-time voters through the Advani@ Campus programme and built an army of online volunteers through the Bloggers for Advani initiative.

    As a result, BJP supporters dominated online conversations about the elections in the Indian blogosphere and on social networking sites such as Facebook, Orkut and Twitter. One-fourth of the respondents to a recent IMRB survey visited the BJP website, compared with one-tenth for the Congress website.

    Perhaps even more importantly, the BJP’s election campaign generated an extraordinarily high amount of interest in the Indian and international media—partly neutralizing the disadvantage of working with a budget of Rs60-75 crore against the Rs150 crore budget available to the Congress.

    In retrospect, it’s easy to pretend that the BJP’s defeat in the 2009 Lok Sabha elections was a foregone conclusion, but it wasn’t, and we would do well not to write off the BJP or its campaign strategy too easily. In 2004, an aggressive online campaign didn’t get the US Democratic Party nomination for Howard Dean or the presidency for John Kerry, but it set the foundation for the Netroots movement that Obama tapped into in 2008. I know that India isn’t the same as the US, the BJP isn’t the same as the Democratic Party, and Narendra Modi isn’t the same as Obama. But I also know that the BJP’s love affair with online election campaigning is far from over.

    Gaurav Mishra leads research on social media and digital activism in emerging countries as the Yahoo! fellow at Georgetown University, US. He is also co-founder of Vote Report India, an election-monitoring platform. Comment at otherviews@livemint.com

     
    • rahul jauhari 2:53 pm on May 24, 2009 Permalink | Reply

      Excellently argued.
      I agree it was the BJP ideology that lost, not the digital campaign.
      However I believe that merely being present across mediums is insufficient.
      Also, you cannot use social media the same way other traditional media are used for communication.
      Am no expert here, but it’s an interesting debate :-)

    • VK 4:38 pm on May 24, 2009 Permalink | Reply

      I agree with the basic argument about not writing off the web strategy because of poor overall results, but this: “its information technology vision document resonated with the country’s professional class” is inaccurate to say the least. I’ll just point you to Atany Dey’s website (he’s a member of Friends of BJP, if I am not mistaken): http://www.deeshaa.org/2009/03/16/bjps-it-for-all/

    • Roger 10:19 am on May 25, 2009 Permalink | Reply

      The BJP’s new media campaign may have been brilliant, as you argue, but despite embracing the Web 2.0 value system, the party still propagated its retrograde political, social and economic agenda. And that’s only one reason for it’s defeat. If it refuses to put the government on the mat in Parliament as in the 14th Lok Sabha and continues to remain an obstructionist (walk outs, storming the well, poor attendance, easily bought members, etc) opposition, no amount of tech support from well-meaning friends like you will get it anywhere in the next five years.
      And, by the way, Sudheendra Kulkarni, RP Singh, et al came out as asses every night in television debates. Nalin Kohli did much better.

    • Roy 9:38 am on June 7, 2009 Permalink | Reply

      BJP lost because it didn’t reach the ‘real’ voter. They wanted to do arm chair campaigning relying heavily on media to do the job, typically like Brand Managers of MNCs would do. Last time they got Right message for the people they were reaching, unfortunately which was wrong. This time there was not much of a message though was not as metro centric as last times but still reached the same people which they reached last time .

      What we muist know is that people like you and me are not the real voter. To get the real voter who matters you have to reach them in person. Media only makes the personal meeting easier.

  • Gaurav Mishra 5:57 pm on May 23, 2009 Permalink | Reply
    Tags: , , Internet, , , , , Power Structures,   

    Netfluence.org: Do Networked Technologies Influence Political Power Structures? 

    DigiActive co-founder Mary Joyce and I are delighted to announce our new co-authored blog Netfluence.org, which is an investigation into whether and how networked technologies influence political power structures.

    The debate on whether internet and mobile technologies are transforming traditional power structures is dominated by three divergent narratives.

    According to the first, utopian, narrative, internet and mobile technologies enable individuals to publish and distribute content, self-organize into communities of interest and participate in collective action. As a result, they can create new types of media outlets, build new types of civil society organizations, and monitor, protest against and even bring down governments. Even though these new degrees of freedom are far from universal, they are fundamentally changing political power structures. The future has already arrived, this narrative insists, it’s just not evenly distributed yet.

    According to the second, status quo, narrative, power structures are ingrained into our society’s institutions, and internet and mobile technologies don’t really change these institutions, or create new ones. The case studies compiled by the utopians constitute anecdotal evidence, at best, and the influence of networked technologies will always be limited because of issues related to access or ability. So, internet and mobile technologies are a minor influence on political power structures, at best.

    According to the third, dystopian, narrative, internet and mobile technologies are, in fact, enabling traditional institutions to further consolidate their power through censorship, surveillance and propaganda. So, even though they give us the illusion of greater power, they have, indeed, compromised our ability to protect our privacy, have access to diverse views, and build real institutions.

    Both of us have roots in the digital activism community, so our natural bias is towards the first narrative. However, we have seen enough evidence for and against all three narratives that we felt the need to objectively investigate their relative merits.

    We will look at the interplay between networked technologies and political power structure through different lenses. We will explore if the power dynamics between individuals and institutions is changing. We will ask if power is shifting from states to non-state actors. We will also investigate if these technologies are leading to the formation of new types of (non-commercial) (non-)institutions.

    By delving into books, academic papers, and news articles, by engaging in formal and informal conversations with thinkers and practitioners, and through first hand involvement in projects that seek to subvert political power through the use of internet and mobile technologies, we will compile a collage of perspectives that will hopefully result in a book worthy of your attention.

    Our first big question, and the topic of our next post: how are internet and mobile technologies changing diplomacy?

    Cross-posted on Netfluence.

     
  • Gaurav Mishra 1:33 pm on May 21, 2009 Permalink | Reply
    Tags: , , , , Internet, , , ,   

    My Post Mentioned in America.gov Roundup of Reactions to the 2009 Indian Election Results 

    My Global Voices post (original here) was mentioned in an America.gov roundup of reactions to the 2009 Indian election results.

    Here is the full text of the article –

    2009 Indian Elections: The Blogosphere Reacts

    — By Tanya Brothen, 20 May 2009

    With national elections in the world’s most populous democracy, India, coming to an end earlier than had been predicted, the blogosphere is buzzing with analysis of the results.

    Gaurav Mishra at Global Voices lists election reactions and observations that Indian voters posted on Twitter.

    Kanishk Tharoor at OpenIndia talks about how the Indian media failed to correctly predict the election results.

    Dr. Karan Thakur at India Times draws parallels between the 2009 Indian elections and the 2008 American elections.

    What are your thoughts on the 2009 Indian elections?

     
    • Tanya 1:40 pm on May 21, 2009 Permalink | Reply

      Hi Gaurav,

      Thanks for featuring my post on your blog!

      Tanya

  • Gaurav Mishra 1:19 pm on May 21, 2009 Permalink | Reply
    Tags: , , , , , Internet, , , , , , ,   

    My NetSquared DC Talk on Vote Report India 

    I gave a talk at NetSquared DC on Tuesday where I talked about social media and digital activism in India, digital initiatives during the 2009 Indian elections, and Vote Report India. I talked about our experience in using Ushahidi for election monitoring and our plans to integrate Swift into Ushahidi. I talked about how eMoksha is trying to become the Sunlight Foundation of India. Finally, I used my 4Cs Social Media Framework to analyze our successes and failures with Vote Report India and even plugged our Vote Report India Version 2.0 application at the NetSquared Microsoft Mobile Challenge for Development.

    Here are the slides (PPTX/ PDF/ SlideShare) –

    Here is the video of the talk (Vimeo) –

    Thank you to Matt and Gabriela for giving me the opportunity to talk to the great NetSquared DC community.

     
  • Gaurav Mishra 1:17 pm on May 20, 2009 Permalink | Reply
    Tags: Cadalyst Magazine, , GIS, , , Internet, , , ,   

    Vote Report India in Cadalyst Magazine Story on Ushahidi 

    Vote Report India was featured today in Cadalyst Magazine story on Ushahidi.

    Here is the full text of the story –

    Indian Citizens Serve as Election Monitors
    Open-source technologies empower a geopolitical movement driven by the people.
    May 19, 2009
    By: Kenneth Wong

    In late April, ordinary Indian citizens — the tiffin wallahs, the programmers, and the civil servants — began casting their votes in the general election for the Lok Sabha, the lower house of Parliament. But in the land of ancient gods and hereditary castes, the modern political process is fraught with mishaps.

    On May 5, because of complaints of rigging, the Election Commission ordered repolling at three locations in the state of Uttar Pradesh. On May 6, supporters of a local candidate in Jaipur were reported to be offering opium to the villagers, justifying the practice as “the strengthening of bond.” Elsewhere, reports of distributing homemade alcohol to voters (presumably as bribes) emerged. In some locations, voters reported their names were either missing or duplicated.

    The mainstream media reported many of these incidents too. But some of them were coming directly from the voters, submitted online to an interactive map posted at Vote Report India, described as “a collaborative citizen-driven election monitoring platform.” Powered by the open-source map engine Ushahidi, the Wikipedia-style election map brings citizen journalism into a whole new dimension — the geospatial dimension.

    Powered by open-source map engine Ushahidi, the Vote Report India portal lets average Indian voters expose irregularities and violations at their polling sites. The map displayed here shows the filter isolating reports of names missing in the registry.

    The People’s Voices

    Ushahidi sprung out of another election, which took place in late 2007 in Kenya. What BBC called “Kenya’s dubious election” led to a period of instability and violence. “Protests have led to some 600 deaths nationwide and 250,000 people have fled their homes,” reported BBC News (January 8, 2008).

    Ushahidi was created by a group of volunteers — software developers scattered across the world from Malawi, Ghana, and Kenya to Canada and the United States — as a technology to allow ordinary Kenyans to report what they witnessed as incidents, coded with time and location. Describing their mission, Ushahidi’s creators wrote, “Our goal is to create a platform that any person or organization can use to set up its own way to collect and visualize information … The core engine is built on the premise that gathering crisis information from the general public provides new insights into events happening in near real-time.”

    Ushahidi’s name came from the Swahili word for testimony. The initial mash-up became an online map, providing both the Kenyans and the international community a way to report and monitor the increase or decrease of protests and violence. The rival parties have since signed a power-sharing pact, putting an end (at least officially) to their dispute over the election results. The Ushahidi map now serves more as a hyperlinked historical document than a reporting mechanism.

    The initial Ushahidi project produced this online map that allowed Kenyans to report incidents of violence during the postelection fallout in 2008.

    Technical Specs

    Currently, Ushahidi supports XML and JSON (JAVA script object notation). Supporting other devices, platforms, and technologies might be beyond the scope of the small development team that launched the engine, but the open-source model is expected to attract community contributing. Currently, a mobile team is working on deploying Ushahidi on iPhones via Google Android SDK or other JAVA applications.

    The developers wrote, “We want to make sure that software applications that are already supporting aggregation of information are incorporated. However, we also want to make sure the outflow of information from Ushahidi can work with platforms that are used for other types of data visualization than what we have available.” The team’s work on this front includes sending and receiving messages to and from social networking tools such as Twitter, Skype, and Jaiku.

    Deployment

    Vote Report India uses Google Maps in conjunction with Ushahidi to display the aggregated incident reports. The deployment is made possible by the developers behind Ushahidi and Swift, an open-source crowd-sourcing toolset derived from Twitter Vote Report (also an open-source application-programming interface [API]).

    In Vote Report India, the creators allow people to fill in a form to report their experience of the election process, along with options to link and display images and video clips. The collected incident reports are displayed with a credibility rating (based on votes). Visitors have the option to subscribe to incoming incident reports as RSS feeds or e-mail alerts.

    The checkmark placed by the contributor decides which category — voting machine problem, voter bribing, and inflammatory speech are three options — an incident belongs to.

    On May 7, in the city of Hisar, someone reported, “My friend’s dad’s name was missing when he went there to vote. It was strange.” On April 16, someone else reported from Hyderabad, “Went to vote … name not on voter list despite registration.” What was arguably the most absurd case appeared as a report on May 7 in Delhi. It read, “Chief Election Officer’s name is missing from the Voter’s List.”

    Although one or two reports of “name missing” could be attributed to simple clerical error, a collection of similar reports concentrated on a map stands out. It reinforces the validity of the reports in a way text documents and statistics cannot.

    Ushahidi-powered online maps have also been used to keep track of the skirmishes in Gaza and the spread of the H1N1 virus.

    In another deployment of Ushahidi, the engine is used to track the spread of H1N1 virus across the world based on input from ordinary citizens.

    Community Support

    Born during the dark days following the 2007 Kenyan election, Ushahidi seems to have found a bright future in citizen-driven geopolitical reporting. Recently, it received a $200,000 grant from the John D. and Catherine T. MacArthur Foundation to continue developing its platform.

    On May 7, the core development team behind Ushahidi met in person for the first time in Silicon Valley. In the team’s blog, one of the developers, Ory Okolloh, wrote, “We had been building an organization and a platform — virtually via Skype, chat, e-mail, Twitter across states and continents for over a year without ever having a single sit-down to chart our path … I think it just goes to show what is at the heart of the Ushahidi community — a sense of partnership, trust, commitment, and some uber-self-starters.”

    The advance of geospatial technologies has given institutions, businesses, and government agencies a wide variety of technologies to monitor the movements and activities of employees and ordinary people. Some might say the dreaded era of Big Brother, as described in George Orwell’s novel 1984, has finally arrived. With the free, open-source Ushahidi mapping engine, the people also have a chance to return the favor.

     
  • Gaurav Mishra 1:03 pm on May 20, 2009 Permalink | Reply
    Tags: , , , , Internet, Manmogan Singh, , , YouTube. Blogs   

    Vote Report India on France 24 TV Report on the Reactions to the Indian Election Results 

    Vote Report India was featured today on France 24 TV report on the reactions to the Indian election results in the Indian online community. The report also referenced my reflections on the successes and failures of Vote Report India and talked about our plans to use the Vote Report India Version 2.0 to monitor the performance of the elected members of Parliament.

    The video is not embeddable, but here is the full text of the story –

    Online tribute to Indian PM Manmohan Singh

    Wednesday 20 May 2009

    Intelligent, a visionary, committed. On Youtube, photomontages paying tribute to the Indian Prime Minister, Manmohan Singh are multiplying (link 1, link 2).

    And for good reason, Sonia Ghandi, whose Congress Party won the Indian elections, has asked him to maintain his position. A decision welcomed online (http://www.youtube.com/watch?v=TieleiVr_7M">link).

    This video criticises Indian astrologists who predicted that he would step down (link).

    This video blogger welcomes the news. According to him, Manmohan Singh is the only politician capable of re-launching the Indian economy (link).

    An assertion not shared by this Indian net user. According to him, the Congress Party was incapable of making the right political choices to encourage economic development in the country. He therefore expresses concern about the Prime Minister’s return to power (link).

    Meanwhile, this Indian, cofounder of the online citizen initiative ‘Vote Report India’ sums up the Web campaign. He stresses the difficulty of creating an internet-only citizen movement in India. According to him support from traditional media is still indispensable (link).

    Finally, he asserts that the experiment carried out on the Web is not set to end. A new version of the site will allow citizens to monitor activity by the elected Congress Party members (link).

    An initiative that should be taken up by many Indians, in the wake of an electoral campaign that harnessed the internet with success (link).

     
  • Gaurav Mishra 8:56 am on May 20, 2009 Permalink | Reply
    Tags: , Crisis, Internet, , , , , , ,   

    My Interview in Homeland Security Today on Social Media in Crisis Situations 

    I was interviewed recently by Homeland Security Today for a article on the use of social media and mobile technologies in crisis situations.

    I talked about how technology is agnostic and can be used by both good guys and bad guys. We specifically talked about how both victims and terrorists were using mobile phones during the Mumbai terrorist attack.

    I also pointed out that, often, the difference between the good guys (activists) and the bad guys (troublemakers) isn’t obvious. So, governments should assume that terrorists and dissidents will use these technologies, but refrain from trying to control, block or monitor these technologies too broadly.

    Here is the full text of the article –

    Social Media Opens Communications for Terrorists, Victims
    by Mickey McCarter
    Wednesday, 20 May 2009

    Experts relate how terrorists, victims have been using Twitter and text messaging in crisis situations
    The general public has very recently embraced the use of new social media applications like Twitter. Oprah Winfrey, for example, turned her fanbase onto the Web site last month. Traditional newspapers have lit up with stories about how blogs and tweets are changing the world.

    But law enforcement agencies and researchers shared with HSToday.us how terrorists and victims caught in various disasters have been using such communication for a while now.

    The FBI’s Los Angeles Office conducted an investigation into the methods used by the terrorists who perpetuated the Mumbai terrorist attacks last year–including how they communicated. The agency discovered that the terrorists were adept at talking to each other through various means, including applications of social media, to coordinate their actions.

    On Nov. 26, 2008, 10 gunmen held siege to Mumbai for about 60 hours–killing at least 188 people, six of whom were Americans.

    “They were well planned and well prepared. They were experts in communications as well,” FBI spokesman Richard Kolko told a recent forum on crisis communications in Washington, DC.

    “Every time the bad guys shot someone and killed them, they just picked up the cell phone and used that one, interestingly enough,” Kolko recounted. “It became part of our investigation. Which phones were these guys using? Well, it turns out they were using phones from all over the world, which made it more complicated for us. As their batteries died, they would just use victim’s cell phones.”

    People trapped in their hotel rooms during the siege, meanwhile, were sending e-mail and tweets to their friends and family outside of the terror scene, Kolko noted.

    Gaurav Mishra, Yahoo! Fellow in International Values, Communications, Technology, and Global Internet at Georgetown University, scoffed at the notion that terrorists wouldn’t understand how to use mobile communications and social networks to transit their messages.

    “Technology is technology. The good guys can use it; the bad guys can use it too,” Mishra told HSToday.us. “Sometimes the government is surprised when this happens. The government, for example, is surprised to find out that the terrorist had Blackberries? A Blackberry is Radio Shack technology. It’s not extremely high tech. So governments need to assume terrorists would have access to the technology at least that most people have access to if they don’t presume they have access to better technology.”

    Communicating with Victims

    Sophia Liu, a doctorate student at the University of Colorado at Boulder, started using Twitter when a wildfire threatened her home in January. Liu quickly gained a lot of followers on the social site among people who were concerned about how the Boulder wildfire might affect them.

    “I put out a tweet, saying I guess I’m going to be the only one awake because I’m really concerned about my place,” Liu told HSToday.us. “The news organizations can go to sleep because they are not directly affected. So I was trying to collate a lot of information from different sources and I was also trying to get information out there for people who need it.”

    Liu conducts research on crisis communications at the connectivIT laboratory at UC Boulder. The lab, headed by Professor Leysia Palen, studies how information technology connects people with other people as well as sought-after information with a focus on crisis informatics–the technical, social and information aspects of crisis.

    “A lot of what we are trying to do is to recognize how members of the public are increasingly engaging in citizen reporting and citizen journalism and it’s because of the pervasiveness of social media,” Liu described. “People increasingly are owning camera phones so it’s becoming easier for them to report. The quality might not be as good as high-definition news reporting tools but the content can be really key as well as the timeliness of that information.”

    So a private individual could witness a terrorist attack, for example, and one minute later post a picture on a photo-sharing Web site like Flickr or send it to others via a multi-media messaging service. Palen’s lab examines questions such as where might that person send that communication and to what effect?

    In addition to being able to transmit timely information, people caught in a local disaster are likely to have a high level of local knowledge, Liu noted. In fact, they might know a lot more about the immediate area than first responders rushing in from neighboring jurisdictions.

    “You might have citizens themselves in the crisis and news reporters cannot get in because it’s a ground zero situation and other outsiders cannot come in,” Liu suggested. “It becomes very important to take advantage of the people who are directly within the impact zone to report out information sometimes like specific location information. There are certain kinds of landmarks that only local people might know.”

     
  • Gaurav Mishra 11:22 am on May 18, 2009 Permalink | Reply
    Tags: Dar Emtade Meh, , election Campaigning, , , Internet, , , , Mehdi Karrubi, , ,   

    After #IndiaVotes09, Election Campaigning Goes Digital in #IranVotes 

    Internet and mobile tools were widely used in the 2009 Indian Lok Sabha elections, by political parties, civil society organizations, media houses and even corporates, leading many observers to call it India’s first digital elections.

    Now, it seems that internet is being widely used in the upcoming Iranian presidential elections. Hamid Tehrani at DigiActive has a great post on these initiatives –

    President Mahmoud Ahmadinejad’s supporters started to use all the digital means at their disposal. Their virtual campaign is named Dar Emtade Meh (means “following kindness”). In this site supporters are invited to use Facebook, SMS,Twitter,YouTube and blogs to communicate the message. YouTube is used in very pivotal way by campaigners and several Ahmadinejad’s meetings and trips are there. Ahmadinejad is considered a conservative politician.

    Mir Hussein Mousavi, former Prime Minister, has launched an internet based TV. His campaign claims that more than 1,000 blogs announced their support of Mousavi. He is supported by former reformist president Mohammad Khatami and he calls himself an independent candidate.

    The supporters of Mehdi Karrubi’s, former parliamentary speaker, have launched a Facebook page where several election films are published. Karrubi is considered a reformist candidate.

    From the US, to Israel, to India, and now to Iran: it seems that the use of digital tools is now a given in any big election around the world.

     
    • Stan 8:33 pm on June 19, 2009 Permalink | Reply

      Gaurav: totally agree and i think the conclusions in this other post by E. Morozov drawing lessons from the Moldova example totally apply. http://neteffect.foreignpolicy.com/posts/2009/04/07/more_analysis_of_twitters_role_in_moldova

      If anything, Facebook was more instrumental in the sense that it actually really was used to organize campaign rallies and disseminate information in the weeks leading up to the election.

      Stan

    • Stan 8:53 pm on June 19, 2009 Permalink | Reply

      oops: somehow i commented on the wrong post, sorry. (meant to comment on “The Irony of Iran’s ‘Twitter Revolution’)

  • Gaurav Mishra 4:48 am on May 14, 2009 Permalink | Reply
    Tags: , , , , , Internet, Lessons, , , , , , ,   

    The Report Card on Vote Report India Version 1.0 

    Vote Report India Banner

    The 2009 Indian Lok Sabha elections have come to an end and so has version 1.0 of Vote Report India.

    We have had our successes and failures and I have talked about some of them before.

    I think we did a lot of things well –

    - We were able to get the website up within a week, thank to some great work by the Ushahidi and eMoksha teams.

    - We were able to build a number of important relationship, with civil society organizations (like Jaago Re/ One Billion Voters, National Network for IndiaLiberty Institute, Citizens for Justice and Peace, and Women’s Political Forum), traditional media organizations (like Al Jazeera) and new media organizations (like Global Voices, Indipepal, Desipundit, BlogAdda, NGO Post and Digital Democracy). In fact, our partnerships page looks like a literal who’s who of the important players working on the Indian elections.

    - We were able to generate a lot of buzz for Vote Report India, on blogs, on Twitter, and in mainstream media within a very short time.

    - We have been able to build a vibrant Vote Report India community that has been active in supporting us on both the technical and outreach side.

    Here are some things that have not gone well –

    - We haven’t been able to establish a relationship with any big Indian media organizations on one hand, and National election Watch and the Election Commission on the other hand, in spite of some serious discussions.

    - We haven’t been able to integrate the Swift functionality into Vote Report India (aggregating feeds from multiple sources and crowdsourcing the tagging etc.) on our original timelines.

    - We haven’t been able to get users to submit reports in large numbers. We have a little more than 200 reports in the system, which isn’t bad. However, we would have needed many more reports to capture the complexity of the 2009 Indian elections.

    - The voter turnout in all four phases has been low, putting a question mark on the effectiveness of all digital civil society campaigns like Vote Report India.

    Here are some lessons from Vote Report India version 1.0 –

    - It’s still difficult to build a grassroots movement in India exclusively on the internet. Even online campaigns need to be supported by mainstream media for reach and SMS for the feedback loop. We had SMS, but we didn’t have the resources to advertise on mainstream media.

    - In a country like India, which has a free and noisy news eco-system, transparency initiatives like Vote Report India need to not only get original reports from users but also aggregate reports from mainstream media.

    - Transparency, in terms of availability of information in a usable format, is not a big enough incentive for Indian users. Users expected Vote Report India to closeloop the issues and give them feedback, and we were not set up to do that.

    On the whole, I think that we did quite well, given our time and resource constraints.

    Our biggest achievement, I think, was being able to build a vibrant community around Vote Report India and we are grateful for your contribution to the project.

    As I said, this was only version 1.0 of Vote Report India. We will take a short break and then relaunch Vote Report India as a platform to crowd-source the performance monitoring of our elected members of parliament, using the Ushahidi/ Swift engines. We will move the present homepage to 2009.votereport.in and start new pages like 2014.votereport.in for new elections, including local assembly elections.

    Selvam and I, along with the other members of the core team, will continue to devote a substantial part of our time to Vote Report India. We are looking to expand our team, so do write to us at votereportindia@gmail.com, if you would like to become involved in a significant way.

    Once again, thank you for helping Vote Report India make a small difference to the 2009 Indian elections.

    Cross-posted at Vote Report India, Digiactive, and Global Voices Advocacy.

     
    • Paul 6:13 pm on May 14, 2009 Permalink | Reply

      Appreciate the candor, Guarav. Looking forward to your talk at Affinity next week.

  • Gaurav Mishra 7:16 pm on May 13, 2009 Permalink | Reply
    Tags: , , , , , , Internet, , , , , ,   

    My Article on Digital Civil Society Initiatives in Indian Elections in Hindustan Times 

    An article I had submitted sometime back appeared in Hindustan Times today. It’s a reflection on whether digital initiatives by civil society organizations have worked in the 2009 Indian elections.

    My Article on Indian Elections in Hindustan Times

    Here is the full text of the article –

    E-lection fever

    The successful online poll initiatives and blogs may help India 2014 do a US 2008

    Gaurav Mishra

    One of the ironies of Indian politics is that while the urban middle class complains about corrupt politicians, it neither steps out to contest elections or even cast its vote.

    Mumbaikars proved this right on April 30, when the city registered its lowest voter turnout since 1977 despite the hullabaloo the elite had created post-26/11. Since then, the content and the tone of conversations of the Indian online community have changed. Well to-do youngsters, who earlier shied away from political debates, now seem to thrive on it.

    For the first time in India, online voter-registration campaigns and initiatives have channelled the zeitgeist into constructive conversations and created an online space for civic engagement. It’s because of this groundswell that unlikely candidates like author Shashi Tharoor and danseuse Mallika Sarabhai have stepped out to contest the elections.Even political parties, which often speak to the lowest common denominator, upped the ante and reached out to millions of first time voters through blogs and social networking websites.

    The efforts might not have significantly increased voter turnout. But they have laid a foundation for engaging India’s middle-class youngsters with serious civic issues. It’s a cycle we have seen in the US. In 2004, online engagement didn’t get the nomination for Howard Dean or presidency for John Kerry. But in 2008, it set the foundation for the Netroots movement that Barack Obama tapped into.

    The 2009 Indian elections, perhaps, are similar to the the US elections in 2004.None of the political parties have a charismatic prime ministerial candidate leading from the front. Youngsters are disappointed with the sycophancy in the Congress, wary of communal extremism in the BJP and alarmed by fragmentation in Indian politics with regional parties gaining strength.

    We have seen discussions on section 49(O) and negative voting since 26/11. Perhaps, in 2014, we will see the emergence of a charismatic leader; someone who will capture the imagination of India’s youth with a forward-looking agenda. Maybe, in 2014, India’s 150 million internet users will reach the critical mass required for a real groundswell.

    Perhaps 2014 in India will be akin to 2008 of the US.

    Gaurav Mishra is the co-founder of a citizen-powered election-monitoring platform

     
  • Gaurav Mishra 10:42 pm on May 11, 2009 Permalink | Reply
    Tags: , , , Internet, , , , , , , ,   

    My Talk on Vote Report India at NetSquared DC 

    I’ll be giving a talk on Vote Report India at NetSquared DC on Tuesday, May 19th.

    Vote Report India is a collaborative citizen-driven election monitoring platform for the 2009 Indian Lok Sabha elections, built on the Ushahidi platform. I’ll talk about the story behind the project, reflect on how well the project has worked, and share some thoughts on the future of the project.

    I’ll also talk about how political parties, civil society organizations and corporates are using digital media in the 2009 Indian Lok Sabha elections.

    When: Tuesday, May 19, 2009 7:00 PM

    Where: Affinity Lab, 2451 18th St, NW 2nd Floor, Washington DC 20009

    The NetSquared DC events are free and great food, wine and conversations are (usually) guaranteed. You can RSVP for the event here.

    Cross-posted at Vote Report India.

     
  • Gaurav Mishra 1:45 pm on May 11, 2009 Permalink | Reply
    Tags: , , , , , Internet, , , , , ,   

    Vote Report India Featured in Indian Magazine Man’s World 

    Vote Report India was recently featured in Indian magazine Man’s World in a story on transparency initiatives related to the 2009 Indian elections.’The Watchdogs of Democracy’ is a great headline.

    Vote Report India Featured in Indian Magazine Man's World

    The story isn’t online yet, so I’ll post the text as an update. In the meanwhile, you can read high resolution scans of the story (page 1, page 2, page 3), thanks to Varun Bubber of Indipepal who has earlier written about political activism and the top ten citizen activism campaigns in the 2009 Indian elections.

    Vote Report India is a collaborative citizen-driven election monitoring platform for the 2009 Indian Lok Sabha elections. For more, see a brief description of the project, the story behind the project and reflections on how well the project has worked.

    Cross-posted at Vote Report India.

     
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