Tag Archives: PR

How Not To Run A Blogger Relations Program

Monday, March 31st, 2008

Quick Summary: Indian public relations firm Good Relations provides me the perfect case study of how not to run a blogger relations program.

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There’s a wealth of good advice available on how to run a blogger relations program — see Guy Kawasaki, Michael Arrington, Lee Odden, Emergence Media (PDF), Brian Solis (PDF), Shift Communications (PDF), Rohit Bhargava (PDF) and Vocus (PDF) to start with — so, I’m wondering why would public relations firm Good Relations send me an e-mail like this –

From: PR-Agent-Name (pr-agent-name@gri.co.in)
Date: Mon, Mar 31, 2008 at 1:25 PM
Subject: Entrepreneur-Name unveils his second entrepreneurial venture Startup-Name.com
To: PR-Agent-Name (pr-agent-name@gri.co.in)

Greetings:

Please find below press release on Startup-Name.com, a second entrepreneurial venture of Entrepreneur-Name. It will be great if you can review the website and write your personal experience.

Should you be interested in interacting with Entrepreneur-Name, please do not hesitate to contact me.

Thank you

Regards,

PR-Agent-Name

Account Manager
Good Relations (India) Pvt Ltd

I typically receive 2-3 pitches for startups every week, but they are usually from someone in the startup team itself, and very different from the pitch above.

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Is Customer Service the New Marketing? Of Course Not!

Friday, December 7th, 2007

Quick Summary: Read about how engagement is only the middle level in the ‘Marketing Chain of Being’ and how social media and customer service are only tools to create engagement.

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The topic of the week in the marketing and public relations blogosphere is whether customer service is the new marketing, so much so that there’s even an upcoming event on the topic.

Most of the posts on the topic have focused on how social media is causing customer service and public relations to merge into each other to form the fabric of a new marketing paradigm.

I’m a brand manager, not a PR practitioner, and I can’t but feel that the above statement is rather simplistic. Yes, customer service is important. Yes, word of mouth is important, and, by association, public relations is important. Yes, good (or bad) customer service is an important factor in creating favorable (or unfavorable) word of mouth. Yes, social media gives customers the tools to amplify word of mouth. Yes, yes, yes and yes. But that’s only part of the story. Let me tell you the real story by going back to my post on the Marketing Chain of Being.

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