The Secret Success Formula of Apple Store Employees

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How do Apple store employees help sell $4,000 worth of product per square foot per month?

They explained to customers that they had some questions to understand their needs, got permission to fire away, and then kept digging to ascertain which products would be best. Position, permission, probe. (Alex Frankel in Epicenter)

Also see: Fast Company and The Secret Diary of Steve Jobs.

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The Secret Success Formula of Apple Store Employees

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